Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isis Martinez

Denton,TX

Summary

Dedicated professional with extensive experience in delivering outstanding customer service. Demonstrated capacity to maintain composure and professionalism in high-pressure environments while efficiently resolving customer issues.

Overview

2026
2026
years of professional experience

Work History

Insurance Agent

Aflac
Lake Dallas, TX
03.2024 - 03.2025
  • Educated clients on insurance products and benefits.
  • Assisted clients in selecting appropriate policies for their needs.
  • Utilized Aflac's software systems for managing client information and claims.

Office Manager

Ideal Dental Teasley
Denton, TX
04.2021 - 03.2024
  • Assisted in training new staff on office procedures and software usage.
  • Implemented office policies to enhance workflow and efficiency.
  • Organized patient billing and insurance claims processing efficiently.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Managed recruitment processes, including job postings and candidate screening.
  • Coordinated performance review processes to support employee development goals.

Front Desk Receptionist

Corner stone Dental
Denton, TX
12.2020 - 03.2021
  • Greeted patients warmly and managed front desk operations efficiently.
  • Answered phone calls promptly and addressed patient inquiries professionally.
  • Scheduled appointments and maintained accurate patient records in the system.
  • Maintained a clean and organized reception area for a welcoming environment.
  • Assisted patients with paperwork and provided guidance on procedures effectively.

Customer Service Representative

Deca Dental
Dallas, TX
01.2019 - 12.2020
  • Managed incoming calls and directed inquiries to appropriate departments.
  • Managed billing cycles and ensured timely invoice processing for clients.
  • Scheduled appointments using scheduling software for efficient time management.
  • Communicated with clients to confirm and adjust appointment details as needed.

Insurance Verification Specialist

Ideal Dental of Rayzor Ranch
Denton, TX
  • Verified patient insurance information for accuracy and completeness.
  • Managed incoming calls regarding insurance inquiries and verification status.
  • Assisted in training new staff on verification processes and procedures.

Education

High School Diploma -

Denton High School
Denton, TX
04-2018

Skills

  • Insurance product expertise
  • Claims processing
  • Policy selection support
  • Data entry precision
  • Insurance verification
  • Client relationship management
  • Claim processing

Languages

Spanish
Full Professional

Timeline

Insurance Agent

Aflac
03.2024 - 03.2025

Office Manager

Ideal Dental Teasley
04.2021 - 03.2024

Front Desk Receptionist

Corner stone Dental
12.2020 - 03.2021

Customer Service Representative

Deca Dental
01.2019 - 12.2020

Insurance Verification Specialist

Ideal Dental of Rayzor Ranch

High School Diploma -

Denton High School

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