Isis Perez
San Antonio,TX
Summary
Dynamic and results-driven professional with a proven track record in customer service and leasing management. Excelled in building customer relationships and resolving complaints with empathy, enhancing customer loyalty. Demonstrates strong work ethic and professional communication, alongside comprehensive background assessment and leasing expertise. Skilled in innovative thinking and collaborative teamwork, consistently achieving and exceeding targets.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
Sea Island Shrimp House
2119 SW Military Dr, San Antonio, TX 78224
08.2015 - 03.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Maintained a clean and tidy checkout area.
- Promoted a positive dining experience by greeting customers warmly upon entry and providing assistance as needed.
Cashier/Customer Service
Valero Gas Station
San Antonio, TX
06.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally.
- Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports.
- Assisted in training new hires on proper cash handlings procedures, company policies, and customer service standards.
- Provided guidance to customers on loyalty programs, promotions, discounts, or special offers available at the store.
- Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service
DoorDash
San Antonio, TX
06.2022 - 02.2023
- Displayed very good communication and customer service skills.
- Delivered packages and goods to customers in a timely and efficient manner.
- Ensured the safe transportation of goods by following all traffic laws and company policies.
- Provided excellent customer service by being courteous, professional, and responsive to customer inquiries or concerns.
- Communicated any delays or issues with deliveries promptly to customers and supervisors.
Cashier/Customer Service
Phillips 66
San Antonio, TX
02.2021 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Leasing Agent
Foresight Asset Management, LLC
San Antonio, TX
10.2023 - 04.2025
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Conducted property tours for prospective tenants, highlighting key features and amenities to drive leasing interest.
- Responded promptly to tenant inquiries, addressing concerns or maintenance requests in a timely manner.
- Maintained strong relationships with existing tenants through regular communication and proactive problem- solving.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Used Onesite to keep record of financial transactions and rental applications.
- Learned how to use Bluemoon and Knock also.
Education
High School Diploma -
South San Antonio High School
7535 Barlite Blvd, San Antonio, TX 7822406-2016
Skills
- Strong Work Ethic
- Results-Driven Mindset
- Professional Communication Skills
- Committed To Continuous Learning
- Innovative Thinking
- Effective Organizational Skills
- Focused Listening
- Collaborative Teamwork
- Quick Adaptation Skills
- Versatile in Dynamic Environments
- Comprehensive Background Assessment
- Leasing Expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Leasing Agent
Foresight Asset Management, LLC
10.2023 - 04.2025
Cashier/Customer Service
Valero Gas Station
06.2022 - 03.2023
Customer Service
DoorDash
06.2022 - 02.2023
Cashier/Customer Service
Phillips 66
02.2021 - 10.2023
Customer Service Cashier
Sea Island Shrimp House
08.2015 - 03.2016
High School Diploma -
South San Antonio High School