Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Isis Sullivan

Snellville,GA

Summary

Caring Youth Development Specialist dedicated to aiding youth community members. A number of years of assisting career, educational and social development of young people. Works with students of diverse backgrounds and histories. Encourages achievement among future community leaders.

Overview

5
5
years of professional experience

Work History

Sales Associate

Target Inc
01.2019 - 05.2023
  • Responsible for customer engagement
  • Completed sales transactions, issued refunds
  • Register reconciliation
  • Provided accurate records and documentation for all sales.

Work Study Program - Office Assistant

Paine College
01.2019 - 05.2019
  • Greet Guests, provided in-person and telephone customer assistance
  • Assist in the office including filing, calendar management, and meeting prep.
  • Maintained and updated office records, both digital and physical.
  • Processed incoming and outgoing mail and packages according to established procedures.

Youth Development Specialist

Boys And Girls Club
01.2021 - Current
  • Responsible for overseeing core programs of the club
  • Monitor and evaluate situations and use good judgement to assess situations
  • Keep a clean and safe environment for the children
  • Communicate with parents
  • In charge of creating engaging activities for the children.
  • Collaborated with fellow staff members to design comprehensive programs addressing the diverse needs of participating youths.
  • Encouraged inclusivity and peer support within the group, fostering a sense of belonging among program participants.
  • Evaluated program success by monitoring overall youth progress, identifying areas for improvement, and implementing necessary adjustments.
  • Developed individual and group programs to encourage prosocial behaviors.

Frontline Food Distributer

Stone Mountain Park
01.2017
  • Increased customer service
  • Complied with all organizational safety and precautionary codes
  • Cleaned workspace and kitchen area at closing and opening shift
  • Prepped, cooked and served daily food items.

Attendant

Gwinnett Pools
01.2019
  • Greet Guests
  • Registered guests, provided an atmosphere that was pleasing to guests
  • Complied with water safety rules and shared with the guests.

Front Desk Agent

La Quinta
02.2023 - 01.2024
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.

Education

Bachelor of Science - Interdisciplinary Studies

College of Coastal Georgia
Brunswick, GA
05.2024

Skills

  • Information Analysis
  • Decision-Making
  • Positive Youth Development
  • Interdisciplinary Collaboration
  • Program Planning
  • Networking
  • Interpersonal Communication
  • Good Telephone Etiquette
  • Project Planning
  • Multitasking
  • Flexible and Adaptable
  • Relationship Building

Volunteer Experience

Emmanuel SDA Church, Lithonia, GA, 2016, 2018, Youth leader and I have completed the Teen Leadership Training associated with my denomination, Drill Team Leader for our Pathfinders club, Served as an assistant instructor for children church.

Timeline

Front Desk Agent

La Quinta
02.2023 - 01.2024

Youth Development Specialist

Boys And Girls Club
01.2021 - Current

Sales Associate

Target Inc
01.2019 - 05.2023

Work Study Program - Office Assistant

Paine College
01.2019 - 05.2019

Attendant

Gwinnett Pools
01.2019

Frontline Food Distributer

Stone Mountain Park
01.2017

Bachelor of Science - Interdisciplinary Studies

College of Coastal Georgia
Isis Sullivan