NELLY BAUTE
Longwood,FL
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
DREAM SOLUTION
Hockessin, DE
11.2023 - Current
- Updated system with order specifics and customer details, preferences, and billing information.
- Led on- and off-site customer support teams across multiple time zones.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Provided customer service in a courteous and professional manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Implemented best practices regarding customer service standards across all channels.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Updated databases with new and modified customer data.
Sales Agent
26 MOTORS
The Bronx, NY
01.2020 - 01.2021
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Computed balances, totals or commissions to support accounting team.
- Developed relationships with potential buyers through phone calls and emails.
- Handled returns and exchanges according to company policies.
- Provided follow-up customer service after a car sale was completed.
- Responded to inquiries from potential customers via email and telephone.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
Education
GED -
BOONE HIGH SCHOOL
Orlando, FL08-2007
Skills
- Retail loss prevention
- Promotional support
- Upselling
- Contract preparation
- Positive and professional
- Exceptional customer service
- Sales goals attainment
- Marketing in spanish
- Advanced grammar
- Copywriting in spanish
- Idiomatic expressions
- Fluent spanish speaker
- Technical spanish knowledge
- Spanish language consulting
- Business spanish proficiency
- Cross-cultural communication
- System monitoring
- Virtualization
- Data entry
- Laptop servicing
- System backups
- Password resets
- Incident reporting
- Technical documentation
- Application configuration
- Disaster recovery
- Test environments
- Information analysis
Certification
- EKG TECHNICIAN
- PHLEBOTOMY TECHNICIAN
- CLINICAL MEDICAL ASSISTANT
Languages
English
Professional
Spanish
Professional
Timeline
Sales Associate
DREAM SOLUTION
11.2023 - Current
Sales Agent
26 MOTORS
01.2020 - 01.2021
- EKG TECHNICIAN
- PHLEBOTOMY TECHNICIAN
- CLINICAL MEDICAL ASSISTANT
GED -
BOONE HIGH SCHOOL