Isis Vicky Etondi Kondo
Silver Spring,MD
Summary
Dedicated Customer Service Representative with a solid background in fostering client relationships and enhancing customer satisfaction. A proactive team player focused on driving company success through effective communication and partnership development. Committed to delivering results that support business growth.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Global Mailing Service
Silver Spring, Maryland
08.2023 - 12.2025
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Led customer support teams on- and off-site across multiple time zones to ensure seamless service delivery.
- Presented service and product information to existing and prospective customers, enhancing their decision-making process.
- Contacted customers about potential service upgrades, new services and account changes.
Customer Service Representative
Wipro limited
Atlanta, Georgia
07.2020 - 02.2023
- Educated customers on billing procedures, processed payments, and assisted with payment option setups to enhance customer understanding.
- Collaborated with other departments to resolve complex issues, ensuring solutions aligned with customer needs.
- Documented customer interactions, transactions, and comments for future reference, supporting continuity in service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
Dedicated health care services
Washington, Dc
01.2017 - 02.2020
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues, resulting in increased client satisfaction.
- Managed high volumes of incoming calls, guiding patients through appointment scheduling and service selection to ensure a smooth experience.
- Collaborated with healthcare professionals to ensure accurate patient information, improving communication processes.
Education
Bachelor of Social Work -
Walden University
Minneapolis, MN 02.2021 - 02.2024
Skills
- Customer engagement
- Service upgrades
- Account management
- Client communication
- Issue resolution
- Team leadership
- Customer support
Languages
French
Native/ Bilingual
English
Full Professional
Timeline
Customer Service Representative
Global Mailing Service
08.2023 - 12.2025
Bachelor of Social Work -
Walden University
02.2021 - 02.2024
Customer Service Representative
Wipro limited
07.2020 - 02.2023
Customer Service Representative
Dedicated health care services
01.2017 - 02.2020