Isla Lamas
El Paso
Summary
Passionate professional with experience serving patients with diverse needs by applying behavior modification strategies such as shaping and chaining. Demonstrated understanding of data collection and recordkeeping requirements. Promoted academic, functional and social skills development within clinic, home and community environments.
Knowledgeable behavior technician with several years of experience. Dedicated to helping develop skills and manage behaviors in an individualized way. Practiced multitasker with excellent time management, problem-solving and conflict resolution skills.
Compassionate Registered Behavior Technician recognized for high productivity and efficient task completion. Skilled in behavior modification techniques, data collection, and implementing treatment plans under the supervision of Board Certified Behavior Analysts. Excel in communication, empathy, and adaptability which enable effective interaction with clients and team members to achieve therapeutic goals.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
Work History
Registered Behavior Technician
Empower Behavioral Health
El Paso
03.2025 - 08.2025
- Implemented individualized treatment plans for clients with behavioral challenges.
- Assisted in data collection and analysis to monitor client progress.
- Collaborated with interdisciplinary teams to develop effective intervention strategies.
- Facilitated social skills training sessions to enhance client interactions.
- Documented client behaviors and interventions using electronic health records systems.
- Educated families on behavior management techniques and strategies.
- Maintained a safe environment by following safety protocols and guidelines.
- Provided support during therapy sessions to reinforce positive behavior changes.
- Tracked data and monitored progress of student's goals and objectives.
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
- Utilized Applied Behavioral Analysis principles in daily instruction activities.
- Collaborated with parents, teachers, school administrators, and other professionals to ensure successful implementation of interventions.
- Implemented visual supports such as schedules, picture cards.
- Facilitated social skills groups for children with Autism Spectrum Disorders.
Federal Security Officer
Deployed services
El Paso
08.2023 - 02.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.Acted quickly during emergency situations to reduce opportunity for-damage and injury.Patrolled and monitored premises in company vehicle, on bicycle, and byfoot .Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminateunauthorized visitors.
Customer Service Representative
GC Services
El Paso
06.2022 - 08.2023
- Provided exceptional customer service, addressing client concerns promptly and ensuring satisfaction.Provided exceptional customer service, addressing inquiries and resolving concerns promptly.Provided exceptional customer service, addressing concerns and resolving
- issues promptly.Enhanced company reputation by providing exceptional customer service and support.Elevated customer satisfaction by optimizing customer service communication protocols.Provided outstanding customer service.
Sales associates
Target
Hemet
08.2020 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engagecustomers, and promote specific merchandise.Handled cash transactions efficiently while adhering to company cashhandling policies, ensuring accuracy in all financial exchanges.Built relationships with customers to encourage repeat business.Managed returns, exchanges and refunds in accordance with store policy.Prepared merchandise for sales floor by pricing or tagging.Helped customers locate products and checked store system formerchandise at other sites.
- Maintained knowledge of current promotions and sales to inform customers.
- Organized merchandise displays to enhance customer shopping experience.
Kennel Technician
Barker house kennel
El Paso
01.2021 - 11.2019
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.Enhanced animal socialization skills through daily interaction and playtimeactivities.Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Assisted in feeding schedules and provided fresh water for all animals.
- Monitored animal behavior and reported any concerns to veterinary staff.
Education
Riverside High School
El Paso, TXSkills
- Data collection
- Behavior intervention
- Crisis management
- Electronic health records
- Risk assessment
- Time management
- Conflict resolution
- Team collaboration
- Customer relationship management
- Training facilitation
- Effective communication
- Attention to detail
Timeline
Registered Behavior Technician
Empower Behavioral Health
03.2025 - 08.2025
Federal Security Officer
Deployed services
08.2023 - 02.2024
Customer Service Representative
GC Services
06.2022 - 08.2023
Kennel Technician
Barker house kennel
01.2021 - 11.2019
Sales associates
Target
08.2020 - 01.2022
Riverside High School