Summary
Overview
Work History
Education
Websites
Timeline
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Isla Rowse

Isla Rowse

Doylestown,PA

Summary

Versatile customer service representative & website designer. Passionate towards developing good relationships with clientele. Seeking career advancement where my passion & experience can be utilized to their full potential. My skills include but not limited to effective time management, organization & efficiency, ability to work well in a team, interpersonal communication, building customer loyalty through excellence in customer care, computer skills, & Microsoft Office Design.


I have attached links of websites I created in my time working as a designer.

Overview

6
6
years of professional experience

Work History

Front Desk Customer Service Representative

Holiday House Pet Resort
10.2022 - Current
  • Promptly respond to all customer inquiries, requests & appointment creation.
  • Exhibit high energy & professionalism when greeting incoming new & returning customers.
  • Streamline front desk operations for increased efficiency by effectively managing phone calls, emails, & walk-in clientele.
  • Submit purchase orders to managers in order to maintain stock levels.
  • Contribute to team success by utilizing professional communication between departments & providing backup support when necessary.
  • Track important information in google spreadsheets & run reports using data for a multitude of departments.
  • Investigate & resolve customer inquiries & complaints quickly.
  • Monitor the cash drawer & maintain adequate cash supply.
  • Maintained clean & orderly checkout areas by mopping floors, emptying trash cans & wiping down surfaces.
  • Moderated social media accounts for constructive, brand-appropriate communications.
  • Enhanced brand visibility by creating eye-catching social media graphics and engaging content.

Cashier & Sales Associate

Tobacco Convenience
03.2022 - 10.2022
  • Promptly responded to all customer inquiries.
  • Maintained up-to-date knowledge of all retail products & prices.
  • Answered all questions regarding inventory, sales, & promotions.
  • Greeted customers with high energy & encouraged feedback pertaining to their shopping experience.
  • Adhered to all store policies, rules, & regulations.
  • Received & organize incoming inventory.

Website Designer

Doylestown Website Design
07.2021 - 03.2022
  • Created a consistent look and visual theme across websites.
  • Worked with uniform font, formatting, images, and layout.
  • Collaborated with clients across WordPress, Shopify, and Adobe Dream Weaver.
  • Completed design and usability of 8 websites.
  • Aided in design of 3 websites as assistant designer.
  • Implemented a backup system to protect sites from outages, data loss, and data corruption.
  • Updated the back-ups & plug-ins of websites on a monthly basis.
  • Handled special web projects designated by senior developer & chief marketing officer.

Busser

Aunt Judy's Family Restaurant
09.2017 - 05.2018
  • Went above and beyond job duties by helping with various tasks to support teammates & provide exceptional customer service and minimize wait times.
  • Maintained table settings by timely removing courses, replacing utensils, & refilling beverages.
  • Greeted & seated customers at tables based on availability & customer preferences.
  • Continuously monitored tables for guest needs & customer service opportunities.
  • Cleared, cleaned, & sanitized chairs, booths, highchairs, chair cushions, & tables.

Education

High School Diploma -

Central Bucks High School
Doylestown, PA
06.2021

Timeline

Front Desk Customer Service Representative

Holiday House Pet Resort
10.2022 - Current

Cashier & Sales Associate

Tobacco Convenience
03.2022 - 10.2022

Website Designer

Doylestown Website Design
07.2021 - 03.2022

Busser

Aunt Judy's Family Restaurant
09.2017 - 05.2018

High School Diploma -

Central Bucks High School

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Isla Rowse