Isla Weatherspoon
Miami,FL
Summary
Dynamic professional with a strong foundation in customer service and operations management. Successfully enhanced customer satisfaction and operational efficiency by managing high-volume sales, staff training, and inventory control. Recognized for adaptability and creating positive experiences in fast-paced environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Assistant General Manager
Tropical Smoothie Cafe
Cutler Bay, FL
03.2026 - Current
- Delivered professional, timely customer service, effectively resolving inquiries and complaints to enhance customer satisfaction. Ensured clean, organized, and safe store environment, supporting staff training and streamlining daily operations. Monitored inventory, merchandise displays, and stock levels, while holding team members accountable to high service standards. Handled cash and bank deposits accurately. Managed inventory and product ordering processes, ensuring optimal stock levels to meet customer demand.
Assistant Manager/Store Manager
Joe & the Juice
Brickell, FL
02.2025 - 03.2026
- Assisted with daily operations at a high-volume food service location generating $4k-$9k in daily sales, ensuring efficient service and team coordination. Promoted to launch and independently manage a new location. Overseeing staffing, inventory, ordering, and daily operations. Trained and developed employees in food preparation, customer service, upselling, and company standards while managing schedules and optimizing team coverage. Improved efficiency and margins through inventory management, prep pars, waste tracking, and sales-based ordering. Oversaw production and quality across a diverse menu of specialty items, maintaining consistent quality, presentation, and speed of service.
General Manager
Playa Bowls
North Miami, FL
03.2024 - 02.2025
- Oversaw all daily operations of a high-volume store consistently generating $3k-$6k in daily sales, managing staffing, customer service, inventory, scheduling, and overall store performance. Recruited, trained, and evaluated team members while creating operational guidelines and schedules to maintain efficient coverage and labor costs below 15%. Managed inventory and supplier orders three times weekly, balancing product availability, quality, and cost. Coordinated catering operations, including staffing and product planning, while monitoring budgets, profitability, and controllable expenses.
Dual-Location General Manager
Whip'n'Dip Ice Cream Shoppe
Coral Gables, FL
02.2023 - 03.2024
- Managed scheduling and daily operations across two locations, overseeing a team of 30+ employees while optimizing staffing, performance, and adherence to company standards. Led recruitment, interviewing, hiring, and employee training, developing instructional materials to ensure consistency and proficiency. Managed inventory, cash reconciliation, and regulatory compliance while addressing operational issues promptly. Contributed to customer engagement through social media content, promotional materials, and the development of new food products and flavors designed to increase customer interest and satisfaction.
Team Member
Salt & Straw
Coconut Grove, FL
05.2021 - 02.2024
- Provided exceptional customer service in a fast-paced, high-volume environment, engaging with customers, sharing product knowledge, and creating a welcoming experience. Accurately processed transactions while maintaining a clean, organized, and sanitary work environment in accordance with health and safety standards. Consistently supported daily sales of $4k-$10k while efficiently serving high customer volumes.
Skills
- Sales & Revenue Contribution
- Attention to Detail & Process Accuracy
- Team Training, Coaching, & Leadership
- Scheduling & Resource Optimization
- Problem Solving & Conflict Resolution
- Marketing & Brand Support
- Customer Relationship Management & Service Excellence
- Adaptability & Flexibility
- Inventory management
Certification
ServSafe Food Protection Manager Certification
Timeline
Assistant General Manager
Tropical Smoothie Cafe
03.2026 - Current
Assistant Manager/Store Manager
Joe & the Juice
02.2025 - 03.2026
General Manager
Playa Bowls
03.2024 - 02.2025
Dual-Location General Manager
Whip'n'Dip Ice Cream Shoppe
02.2023 - 03.2024
Team Member
Salt & Straw
05.2021 - 02.2024