Islam ElKhatib
Wake Forest,NC
Summary
Diversely Skilled Technical Analyst with 3 years solving problems for employers and customers. Adept at offering one-on-one support as well as authoring technical specifications and requirements for publication. Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams as well as prioritizing tasks and optimizing workflows.
Overview
1
1
Certification
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Technical Analyst II/QA Analyst
Farragut Systems
Durham, North Carolina
06.2019 - Current
- Maintained backend databases and created data patches for 4 software products servicing 100+ county governments using SQL Server Management Studios.
- Ensure server health by monitoring and preventing timeouts on 25 servers (cloud and on-premise) containing sensitive financial information for tax base of 100+ county governments.
- Ensured synchronization between command line county software and software solutions by utilizing web service calls to push information between systems.
- Utilized AWS Step Functions to automate county debt reporting to Franchise Tax Board.
- Cultivated customer confidence by working closely with clients to optimize their processes in context of software solutions.
- Maintained statewide vehicle tax database while repairing issues that arising from data link to command line system.
- Created automated SQL script to pull payment information from various financial databases and generate payment record files.
- Conducted QA testing against user stories in Microsoft Azure DevOps environment.
- Maintained various AWS functions ensuring proper performance by investigation of Event Alarms.
- Worked alongside Scrum Team to prioritize and release software deployments based on Customer feedback.
IT Developer/Analyst
Siemens
Wendell, North Carolina
03.2018 - 08.2018
- Performed advanced administration, maintenance, and support in Salesforce for multiple business units using Agile methodology.
- Collaborated with Scrum master in QA and Production environments to initialize data pipeline using Salesforce Data Loader.
- Worked with Scrum master and solution architect to manage planning and deployment of development sprints in Jira.
- Utilized Salesforce to design and develop web-based application for Siemens to track allocation of software licensure, entirely automating interaction between requesting business units, approving management, and granting licensing entity.
- Coordinated with solution architect and Salesforce developers to facilitate cleanup of 10,000+ instances of technical debt in Test Classes.
Sales Consultant
CarMax
Raleigh, North Carolina
02.2016 - 03.2018
- Led implementation and rollout of Salesforce Sales Cloud to team of 70 sales staff over 2-year span.
- Represented sales staff to provide CarMax sales management with user feedback regarding adoption of Salesforce Sales Cloud.
- Assisted customers in finding suitable vehicles within given financial constraints.
- Supported CarMax's reputation by providing excellent customer service.
- Mediated between financing banks and customers to ensure mutually beneficial agreement for both customer and bank.
- Consulted and closed sales with average of 10-15 customers monthly.
- Received over 35 positive Customer Service evaluations.
E-2 at USCG
USCG
New London, CT
06.2014 - 01.2016
- Trained 16 new incoming Coast Guard members.
- Mentored new incoming Army Officers at Marion Military Institute , resulting in stronger Officers.
Education
Bachelor of Science - Business Administration, Information Technology
North Carolina State University
Raleigh, NC 01.2016 - 05.2019
Skills
Jiraundefined
Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Certification
Scrum Master- CSM
Timeline
Scrum Master- CSM
01-2021
Technical Analyst II/QA Analyst
Farragut Systems
06.2019 - Current
IT Developer/Analyst
Siemens
03.2018 - 08.2018
Sales Consultant
CarMax
02.2016 - 03.2018
Bachelor of Science - Business Administration, Information Technology
North Carolina State University
01.2016 - 05.2019
E-2 at USCG
USCG
06.2014 - 01.2016
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