Islamiat O Bello
Plainfield,IN
Summary
Progressive Detention Officer familiar with coordinating and monitoring the safety and well-being of inmates. Adept at collecting DNA, performing suicide screenings, and conducting the booking and releasing of inmates. many years of experience working in the criminal justice field.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Detention Deputy
Marion County Sheriff’s Department
08.2023 - Current
- Inmate Supervision: Monitoring and supervising inmates to ensure they follow facility rules and regulations
- Conducting Counts: Performing regular headcounts of inmates to ensure everyone is accounted for and no one has escaped
- Patrolling Facility: Regularly patrolling the facility, including cells, common areas, and perimeters, to detect and prevent any security breaches
- Upholding orders and supervising offenders in a safe correctional environment
- Provides care and correctional treatment of inmates.
- Transports and escorts inmates within secured areas according to relevant laws, policies, and procedures.
Customer Service representative
Life Touch
11.2022 - 08.2023
- Answering Inquiries and complaints: Handling customer questions about products, services, and policies, providing accurate and timely information.
- Processing Orders and Transactions: Assisting customers with placing orders, processing payments, returns, exchanges, and refunds
- Providing Technical Support: In some cases, we offer basic troubleshooting and technical support, helping customers resolve issues with products or services
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Acknowledging and resolving customer complaints
- Keeping records of customer interactions, transactions, comments, and complaints.
Call Center Agent
RHM Staffing Solutions
01.2022 - 10.2022
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Call clients and customers to inform them about the company’s new products, services, and policies
- Guide callers through troubleshooting, navigating the company site, or using the products or services
- Collaborate with other call center professionals to improve customer service
- Maintaining Customer Records: Updates and maintains customer information in the company's database, ensuring records are accurate and up-to-date
- Feedback Collection: Gather feedback from customers, which can be used to improve products, services, and overall customer experience.
Education
Bachelor of Science - Political Science
Osun State University
Nigeria05-2019
High School Diploma -
Fitjoy School
07.2014
Skills
- Customer Service Representative
- Problem solving
- Effective communicator
- Customer management
- Security/Corrections
- Defensive Tactics
- First-aid and CPR
- De-Escalation Techniques
- Crisis Management
- Restraint Techniques
Certification
- Certified Customer Experience Professional, CCXP, 2022
- Certified BLS - CPR First AID / AED, 03/20/24
- Certified TASER X26 / X26P, 04/05/24
- Certified OC Pepper Spray Course, 04/09/24
- Certified in 44 Hours of Physical Tactics, 04/19/24
- Certificate of Training Detention Deputy Academy, 04/25/24
- Modern Supervisor Skills, ICPM, 05/2022
- Foundations of Project Management, Google, 05/2022
Timeline
Detention Deputy
Marion County Sheriff’s Department
08.2023 - Current
Customer Service representative
Life Touch
11.2022 - 08.2023
Call Center Agent
RHM Staffing Solutions
01.2022 - 10.2022
Bachelor of Science - Political Science
Osun State University
High School Diploma -
Fitjoy School