ISLOMBEK ALAEV
Miami,USA
Summary
Results-driven Individual with strong sales background and record of exceeding revenue targets with a tenacious approach. Stays competitive and successful by remaining agile in face of changing market conditions and customer preferences. Knowledgeable in diverse policy types and effective customer relations strategies. Highly Driven and successful Assistant Retail Store Manager with a proven track record and reputation for achieving results in Operations, Sales, and Customer Care. Possess a unique combination of analytical and leadership skills, with excellent organization and prioritization abilities. Proven ability to lead a team, implement change, exceed targets and drive organizational results.
Overview
7
7
years of professional experience
Work History
Assistant Retail Store Manager
AT&T
Miami, FL
02.2025 - Current
- Led daily store operations, ensuring optimal customer service and adherence to company policies.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Analyzed sales trends and customer feedback to identify opportunities for improvement in service delivery.
- Assisted in inventory control processes, reducing discrepancies through regular audits and stock management practices.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
Sr. Financial Consultant
Skyline Financial
Miami, Florida
10.2024 - 01.2025
- Assessed clients’ overall financial situations by reviewing income, expenses, and credit reports.
- Assisted clients with consolidating or reducing debt by coordinating loans or negotiating pay-off amounts.
- Provided guidance on credit repair strategies to help improve clients’ credit scores over time.
- Developed personalized debt management plans for clients based on their unique financial situations.
- Monitored clients’ progress on debt repayment plans and made necessary adjustments as needed.
Licensed Health Insurance Agent
Get Me Health Care
Boca Raton, Florida
06.2024 - 09.2024
- Established strong customer relationships with regular outreach and follow-ups to maintain a high satisfaction rate.
- Customized insurance policies to meet individual client requirements and preferences.
- Stayed current with ongoing continuing education courses related to insurance products, regulations, or sales techniques.
- Set personal goals for monthly sales targets while consistently meeting or exceeding established quotas.
Licensed Life Insurance Agent
Family First Life
Boca Raton, Florida
03.2024 - 07.2024
- Mentored new life insurance agents through training programs, providing guidance on best practices for successful sales strategies and techniques.
- Maintained accurate records of all communication with prospects and active policyholders in CRM system for easy reference.
- Maximized market share through competitive marketing approaches.
- Set up clients with new policies, calculated premiums and established payment methods.
Retail Sales Executive
AT&T
Boca Raton, Florida
03.2021 - 06.2024
- Created profitable customer relationships with personal and business accounts by ensuring an extraordinary customer experience.
- Met sales quotas by utilizing upselling opportunities.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
- Evaluated employee performance and provided constructive feedback for growth opportunities.
- Oversaw hiring, training, and development of new staff members.
- Recognized by store management for customer service excellence and outstanding job performance including exceeding sales goals expectations month in and month out.
Assistant Store Manager
Jersey Mike's Subs
Coral Springs, Florida
02.2019 - 03.2021
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key positions.
- Organized regular inventory counts to keep records accurate and identify supply needs or loss points.
- Collaborated with the Store Manager in planning and implementing marketing campaigns.
- Coordinated employee schedules to optimize staffing levels during peak hours or special events.
Education
Associate in Arts (A.A.) - Business Management
Palm Beach State College
08.2019
Skills
- Cross-cultural communication
- Confident
- Foreign language
- Analytical
- Resourceful
- Leadership
- Product knowledge expertise
- Store operations management
- Sales strategy development
- Staff training and development
Accomplishments
- Lead store to be in the top 3 for the Florida Market
- Top 4% in the District year to date
- Graduated AT&T Leap Program: fast-track to developing future managers
- Florida 2-15 Life, Health, and Variable Annuity Agent License
LANGUAGE
Russian - Fluent
Spanish - Conversational
Interests
- Martial Arts
- Watch Enthusiast
- Car Enthusiast
- Physical Activity
Timeline
Assistant Retail Store Manager
AT&T
02.2025 - Current
Sr. Financial Consultant
Skyline Financial
10.2024 - 01.2025
Licensed Health Insurance Agent
Get Me Health Care
06.2024 - 09.2024
Licensed Life Insurance Agent
Family First Life
03.2024 - 07.2024
Retail Sales Executive
AT&T
03.2021 - 06.2024
Assistant Store Manager
Jersey Mike's Subs
02.2019 - 03.2021
Associate in Arts (A.A.) - Business Management
Palm Beach State College