Ismaeel Al Shekaili
Corvallis
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
5
5
years of professional experience
Work History
Leadership Events Manager
Omani Students Society In Western Australia
01.2019 - 01.2021
- A member of the events team
Customer Service Manager
PURITY DRY CLEANING
11.2020 - 12.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Customer Service Associate
Hummer Fitness Club
02.2021 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Front Desk Assistant
Office Of The International Services
03.2023 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
Bachelor of Science - Business Administration
Oregon State University
Corvallis, OR01.2025
Diploma of Commerce -
Curtin University
Perth, Western Australia2019
Skills
- Ability to embrace and adapt to change
- Ability to work in such circumstances
- Physical stamina
- Conflict resolution
- Handling media platforms
- Automated Telephone Systems
- Business Development Understanding
- Customer Service
Timeline
Front Desk Assistant
Office Of The International Services
03.2023 - Current
Customer Service Associate
Hummer Fitness Club
02.2021 - 11.2021
Customer Service Manager
PURITY DRY CLEANING
11.2020 - 12.2021
Leadership Events Manager
Omani Students Society In Western Australia
01.2019 - 01.2021
Bachelor of Science - Business Administration
Oregon State University
Diploma of Commerce -
Curtin University
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