Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Ismael Alvarez Viera

Zion,IL

Summary

Dynamic and results-oriented professional with a proven track record at Walmart, where I enhanced customer satisfaction through innovative service strategies and effective problem-solving. Skilled in cash handling and customer service, improved store operations and fostered strong relationships, significantly elevating customer engagement and team performance.

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

4
4
years of professional experience

Work History

Associate

Walmart
08.2021 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled large amounts of money that needed to be counted into a bill dispenser machine every night exceeding over 20,000 USD for 5 days a week
  • Trained new associates in customer service protocols, elevating overall team's performance.
  • Have been trained in many other areas other than one department.
  • Have been officially placed into two different departments at once.
  • Currently work in two different departments with schedule change through weeks
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed returns and exchanges, maintaining professionalism while adhering to company policies.
  • Developed strong relationships with customers through active listening, empathy, and understanding their needs.
  • Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
  • Positively impacted employee morale by mentoring newer staff members on company values and expectations regarding customer service excellence.
  • Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
  • Collaborated with fellow associates to improve overall store operations and customer experiences.
  • Assisted in training new team members, sharing best practices for providing excellent customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.

Education

Associate of Applied Science - Criminal Justice

College Of Lake
Grayslake, IL
12-2025

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Customer interaction
  • Cash handling
  • Customer engagement
  • Complex Problem-solving
  • Relationship building
  • Flexible schedule
  • Client engagement
  • New hire training
  • Customer assistance

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working

Interests

  • I like working with my hands and fixing things
  • Auto Repair/Restoration
  • Video Gaming
  • Astrology
  • Crafting and DIY Projects
  • Cake Decorating
  • Electronics and Circuit Building
  • I enjoy helping others and giving back to the community

Timeline

Associate

Walmart
08.2021 - Current

Associate of Applied Science - Criminal Justice

College Of Lake

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Ismael Alvarez Viera