Ismael Chafino
El Paso,TX
Summary
Dedicated Customer Support Specialist with a proven track record in problem-solving and conflict resolution. Known for enhancing customer satisfaction and managing high volumes of inquiries efficiently.
Overview
23
23
years of professional experience
Work History
Customer Support Specialist
DISH
El Paso, TX
12.2003 - 07.2026
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate information delivery.
- Developed comprehensive knowledge of DISH products to effectively address customer concerns and technical issues.
- Implemented process improvements that enhanced customer satisfaction and reduced response times.
- Assisted in training new team members on company policies and customer service best practices.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Reduced call handle time, allowing for more customer inquiries to be resolved each day.
Education
Associate of Science - Medical Assistance
Southwest University
El Paso, TX05.2019
Skills
- Customer relationship management (CRM)
- CRM software
- Customer service excellence
- CRM tools
- Customer response
- Appointment scheduling
- Payment processing
- Technical troubleshooting
- Problem-solving
- Conflict resolution
- Time management
- Team collaboration
- Active listening
- Empathy and patience
Timeline
Customer Support Specialist
DISH
12.2003 - 07.2026
Associate of Science - Medical Assistance
Southwest University