Ismael Dagraca
Boston,Massachusetts
Summary
Certified Automotive Technician with strong hands-on mechanical knowledge and experience working on vehicles, tools, and automotive systems. Reliable and detail-oriented professional with a background in customer service, retail, and a law enforcement internship. Known for strong work ethic, problem-solving skills, and the ability to learn quickly in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Deli Clerk
Stop & Shop
01.2023 - 01.2024
- Assisted customers with deli orders and product inquiries
- Prepared, sliced, and packaged meats and cheeses following safety standards
- Maintained cleanliness and organization of deli workstations
- Worked efficiently in a fast-paced retail environment
Crew Member
Dunkin' Donuts
01.2021 - 01.2023
- Delivered friendly and efficient customer service in a high-volume setting
- Prepared food and beverages according to company standards
- Operated cash registers and handled transactions accurately
- Maintained cleanliness and worked collaboratively with team members
Law Enforcement Intern
01.2018 - 07.2018
- Observed daily law enforcement operations and procedures
- Assisted officers with administrative and clerical tasks
- Maintained confidentiality, professionalism, and accountability
Education
High School Diploma -
West Roxbury High School
Boston, MA06.2020
Skills
Vehicle Maintenance & Basic Repairs
Automotive Tools & Equipment
Mechanical Systems Knowledge
Diagnostics & Troubleshooting (Entry-Level)
Shop Safety
Preventative Maintenance
Customer Service
Teamwork
Time Management
Strong Work Ethic
Certification
Certified Automotive Technician, Boston Public Schools Adult Education, 2025-06-01, Completed 250 hours of skilled-based automotive training, Certification meets requirements set by the Commonwealth Corporation, Hands-on experience with vehicle maintenance, diagnostics, safety procedures, and mechanical systems
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Deli Clerk
Stop & Shop
01.2023 - 01.2024
Crew Member
Dunkin' Donuts
01.2021 - 01.2023
Law Enforcement Intern
01.2018 - 07.2018
High School Diploma -
West Roxbury High School