Ismael Gutierrez
West Covina,CA
Summary
Helpful Member Service Representative diffusing volatile customer and member situations, generating additional revenue and building productive relationships with both staff and members. Member-centered and friendly professional with 3 and a half years background maintaining customer satisfaction and contributing to company success goals.
Overview
7
7
years of professional experience
Work History
Member Service
Autoclub of Southern Califronia
Arcadia, CA
03.2023 - Current
- My main job is to assist members who walk in to a branch on a daily basis.
- A main part of my day was to assist members in all DMV services which we were aloud to process in a AAA branch.
- It was also my job to promote different perks of being a member at AAA like discount tickets and our traveling services.
- It was also part of my job to try to get our members to put their membership on auto pay and adding on people to their membership's.'
- All while also delivering great member service quality
Assistant Manager
Floor & Decor
West Covina
10.2020 - 03.2023
- Started out as a sale associate and 5 months later I became a supervisor. Where I ran a team of 5-8 people.
- I was mainly in charge of the warehouse where i was in charge of shipping and receiving orders and material. Also had to assist customers in person or over the phone with any problem that was might have occurred with their orders.
- 1 year later I was promoted to an assistant manager
- As an assistant manager I was in charge of a whole department. My job was to make sure that department was to maintained and ran up to standards.
- As a supervisor and Assistant manager i learned to develop my skills as a problem solver and was able to run the department with very little supervision.
Freight Handler
Home Depot
Monrovia, CA
04.2017 - 09.2020
- Loaded and unloaded freight from trucks using a forklift, pallet jacks, and hand trucks.
- Maintained accurate records of freight received.
- Monitored inventory levels to ensure correct stock is available.
Education
Some College (No Degree) - Criminal Justice
Citrus College
Glendora, CASkills
- Strong leadership
- Team Management
- Customer Support
- Microsoft Excel
- Data Analysis
- Policy understanding
- Decision-Making
- Time Management
Languages
Spanish
Professional
Timeline
Member Service
Autoclub of Southern Califronia
03.2023 - Current
Assistant Manager
Floor & Decor
10.2020 - 03.2023
Freight Handler
Home Depot
04.2017 - 09.2020
Some College (No Degree) - Criminal Justice
Citrus College
Similar Profiles
Darlene PartidaDarlene Partida
Front Office Coordinator at Special Olympics Southern CalifroniaFront Office Coordinator at Special Olympics Southern Califronia
Shae GriffinShae Griffin
Branch Operations Manager at AutoClub of Southern CaliforniaBranch Operations Manager at AutoClub of Southern California
Marilyn ShortMarilyn Short
Insurance Sales Manager at Autoclub of Southern CaliforniaInsurance Sales Manager at Autoclub of Southern California
Steven YanesSteven Yanes
Residential Assistant at California State University, Long BeachResidential Assistant at California State University, Long Beach
Shivam BawaShivam Bawa
LVN at Rio Hondo Subacute and Nursing CenterLVN at Rio Hondo Subacute and Nursing Center