Ismael Guzman
Sterling,VA
Summary
Experienced Body Shop Parts Manager with a solid background in inventory control, procurement and customer service. Skilled in maintaining optimal stock levels to facilitate smooth body shop operations and meet varied client demands. Demonstrated ability to negotiate with suppliers, reduce costs and improve efficiency. Proven track record of fostering strong relationships with customers, team members and management.
Overview
3
3
years of professional experience
Work History
Body Shop Parts Manager
Dulles Coachworks
Sterling, VA
02.2024 - Current
- Evaluated returned items for warranty claims or exchange opportunities.
- Maintained accurate inventory records and reordered parts as needed.
- Conducted regular audits of the store's physical inventory and verified accuracy against system data.
- Coordinated ordering activities with suppliers to ensure availability of required products at competitive prices.
- Collaborated with other departments within the organization on projects related to parts management.
- Controlled daily parts program activities to improve sales and inventory management.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Prepared detailed reports on parts department performance, highlighting achievements and areas for improvement.
- Utilized parts management software for inventory tracking and order processing.
- Organized and maintained the parts warehouse for easy access and efficient workflow.
- Ensured compliance with industry regulations and standards in parts management operations.
- Generated weekly and monthly reports tracking sales performance, inventory levels, cost of goods sold.
- Implemented process improvements to optimize efficiency of order fulfillment operations.
- Ensured warehouse was organized and stocked according to established standards.
Chick-Fil-A Manager
Chick-Fil-A Restaurants
Sterling, VA
05.2021 - 01.2024
- Manage daily operations, manage and train employees front of house and back of house, customer service, resolve customer disputes, answer phone calls, make calls, count safe and registers, check inventory, order inventory, unload and receive inventory (food items, cleaning items, receipts, cups, etc.).
- Manage and Train Employees, Front of House, and Back of House.
- Customer Service.
- Resolve Customer Disputes.
- Answer phone calls, make calls.
- count safe and registers
- check inventory, order inventory, unload and receive inventory (food items, cleaning items, receipts, cups, etc.)
- Open and lock up the building.
Education
High School Diploma -
Park View High School
Sterling, VA06-2022
Skills
- Inventory ordering and returning
- POS systems operations
- Invoice and Credit Processing
- Logistics Planning
- Operations Management
- Warehouse Operations
- Inventory Management
- Performance Improvement
- Inventory Auditing
- Vendor Relations
- Customer Service
- Documentation
Timeline
Body Shop Parts Manager
Dulles Coachworks
02.2024 - Current
Chick-Fil-A Manager
Chick-Fil-A Restaurants
05.2021 - 01.2024
High School Diploma -
Park View High School
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