Eduardo Orozco
Dallas,TX
Summary
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Body Shop Parts Manager
Joe Hudson Collision Center
10.2023 - 01.2024
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Reported issues to higher management with great detail.
Warehouse Associate
Ray Huffines Chevrolet
04.2023 - 10.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Consistently lifted materials weighing as much as 70 pounds
Gate Guard
Blue Chip Services
08.2022 - 04.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked credentials and identifying paperwork for all incoming employees and visitors.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Kept check-in area clean and neat at all times
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment
Parts Manager
Classic Of Denton
03.2011 - 01.2022
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customer calls with minimal wait times.
- Processed orders, credits and tracked returns.
- Updated and maintained information in customer accounts.
- Rearranged parts department to better serve changing trends and keep workspaces organized
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
Customer Service Representative
AutoZone
04.2010 - 03.2011
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
Automotive Technology - Automotive Mechanics
Universal Technical Institute of Texas Inc
Houston, TX03.2006
Skills
- Labor Management
- Detail Focused
- Analytical and Critical Thinking
- Contract Terms Interpretation
- CDK Experience 9 plus years
- Inventory Management
- Computer Literacy
- Parts Ordering
- Quality Control
- Automotive Knowledge
- Stock Management
- Invoice Processing
Languages
Spanish
Native or Bilingual
Timeline
Body Shop Parts Manager
Joe Hudson Collision Center
10.2023 - 01.2024
Warehouse Associate
Ray Huffines Chevrolet
04.2023 - 10.2023
Gate Guard
Blue Chip Services
08.2022 - 04.2023
Parts Manager
Classic Of Denton
03.2011 - 01.2022
Customer Service Representative
AutoZone
04.2010 - 03.2011
Automotive Technology - Automotive Mechanics
Universal Technical Institute of Texas Inc
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