Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ismael Hamadou

Tukwila,WA

Summary

My proficiency in both organization and administration enable me to multitask with relative ease. I dedicated customer service Representative to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceeds sales quotas, reliable and driven with strong time management and prioritization abilities. I have been awarded and praised many times for giving Premier Customer and dedication to my job. I have excellent interpersonal communication skills and I am a successful multilingual.

Overview

18
18
years of professional experience

Work History

Transit Operator

King County Metro
Seattle, Washington
08.2019 - Current
  • Operated transit vehicles safely along designated routes.
  • Assisted passengers with boarding and disembarking procedures.
  • Maintained vehicle cleanliness and performed routine inspections.
  • Communicated effectively with dispatch regarding service updates.
  • Reported any incidents or accidents to dispatchers immediately upon occurrence.
  • Responded quickly to emergency situations such as medical emergencies or hazardous road conditions.
  • Notified dispatch of any mechanical issues that arose during operation.
  • Attended monthly safety meetings to stay updated on company policies and procedures.
  • Provided courteous customer service to all passengers throughout the duration of their trip.
  • Performed pre-trip inspections on vehicle before beginning shift to ensure it is safe for operation.
  • Completed appropriate inspection paperwork and reported results to supervisors.

Customer service

Swissport USA ( Air France & British Airways)
SeaTac, Washington
03.2018 - 08.2019
  • Passenger (boarding pass issuing and checking passenger’s bags).
  • Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns Developed highly empathetic clients relationship and earned reputation for delivering customer service.
  • Cross-trained and provided back-up for other customer service when needed.
  • Upgrade passengers and offer additional service packages or option.

LSG
08.2017 - 04.2018
  • Loading airlines foods equipment for catering aircraft and transporting meals/beverage/equipment to assign flight.
  • Providing excellent customer airline service, interact/communicate with vendor airline crew as necessary.

Essential Project Inc
08.2015 - 06.2016
  • Linguist coordinator with US forces based in Djibouti (East Africa) in French, Somali.
  • Assigned to translate all training provided to Djibouti National Army and assist with the Civil Affair section of the US Army in order to issue foods and medicals supplies for rural population.

Air Traffic Controller

PAE (Lockheed Martin)
Djibouti , Djibouti (Africa US forces)
05.2010 - 07.2015
  • Air Terminal Operation Control coordinating with US Naval Expeditionary Base(Djibouti, East Africa) Passenger service specialist, handling contractors, militaries and diplomatic inbound and outbound.
  • Coordinating and dispatching US aircraft (C-130,C-17,C-5) with the International Commercial Airport control tower in order to screening Estimate Time of Arrival and Departure.
  • Marshaling inbound/outbound US aircraft and servicing (lavatories).

Warehouse Assistant

KBR (Halliburton)
Djibouti , Djibouti (Africa)
07.2007 - 04.2010
  • Warehouse Materials Controls (, ) Controlling all incoming military equipment (ammunition) insert into database (Maximo).
  • Issuing military equipment and supplies to the different unit.

Education

High school diploma -

High school Associated Degree -

University of Djibouti

Skills

  • Microsoft Word, Excel, and Outlook
  • Customer satisfaction
  • Customer service
  • Database
  • Dispatching
  • Time management
  • Passenger assistance
  • Airport operations

Languages

English, French, and Arabic.

Timeline

Transit Operator

King County Metro
08.2019 - Current

Customer service

Swissport USA ( Air France & British Airways)
03.2018 - 08.2019

LSG
08.2017 - 04.2018

Essential Project Inc
08.2015 - 06.2016

Air Traffic Controller

PAE (Lockheed Martin)
05.2010 - 07.2015

Warehouse Assistant

KBR (Halliburton)
07.2007 - 04.2010

High school diploma -

High school Associated Degree -

University of Djibouti

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Ismael Hamadou