Ismael Iwelomen
Tyler,TX
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Highly adaptable and comfortable in many different service settings.
Overview
3
3
years of professional experience
Work History
WALMART OPD ASSOCIATE
WALMART
04.2023 - 11.2023
- Responsible for all stages of the online order department
- Troubleshooted software difficulties
- Shopped, staged, and dispensed rapid influx of orders with high speed and efficiency
- Maintained a clean and high-functioning work environment
- Provided excellent customer service throughout the entire process.
CASE MANAGER
WELLSTAR HEALTH SYSTEM
11.2020 - 05.2022
- Liaison between all levels of department to efficiently facilitate patient transfer
- Assisted in the implementation of coordinated treatment and safety plans for patients in crisis
- Required to concisely pull, organize, and report all department data required for patient transfer through EPIC medical software and Microsoft Excel in a time-sensitive manner
- Call center environment required excellent communication skills to conduct crisis stabilization
- Conducted initial intake assessment of patient upon arrival in emergency department
Education
B.S. in Psychology -
Georgia Southern University
05.2020
Master of Science - Clinical Psychology
University of Texas At Tyler
Tyler, TX2026
Skills
- Data Entry
- Cross-Functional Teamwork
- Customer Service
- Written Communication
- Courteous and Professional
- Time Management
- Decision-Making
- Complex Problem-Solving
Volunteer Experience
Mercy Care Clinic, Atlanta, Georgia, Worked as community volunteer for Mercy Care clinic in Atlanta, Georgia. This included help hosting events and fundraisers that helped provide resources for the homeless community.
Timeline
WALMART OPD ASSOCIATE
WALMART
04.2023 - 11.2023
CASE MANAGER
WELLSTAR HEALTH SYSTEM
11.2020 - 05.2022
B.S. in Psychology -
Georgia Southern University
Master of Science - Clinical Psychology
University of Texas At Tyler
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