Ismael Lawson
West Valley City,UT
Summary
Driven professional with a proven track record in customer service and effective multitasking, honed at Teleperformance and Amazon. Excelled in complaint handling and customer satisfaction, enhancing loyalty through exceptional communication and empathy. Demonstrated expertise in phone etiquette, ensuring minimal wait times. Achieved significant improvements in service scorecards, showcasing a commitment to results and detail-oriented performance.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Dicks Sporing Goods
08.2023 - 01.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Anewered custorner questions about hours, seating, and menu
information. - Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Customer Service Representative
Teleperformance
05.2022 - 06.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintairing professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on hold wait times.
Customer Service
Amazon
09.2021 - 01.2022
- Upheld company policies and procedures at all times, contributing to a safe and welcoming atmosphere for customers.
- Collaborated with fellow team members to achieve storewide goals and maintain a high level of customer service
- Developed customer service scorecards to measure customer
service performance. - Provided outstanding customer service.
Education
N/A -
A Plus Driving School
Associate Of Science - Digital Marketing
Salt Lake Community College
Salt Lake City, UT05.2024
GED -
Academy For Math Engineering & Science High School
Salt Lake City, UT05.2022
Skills
Customer Service
Effective Multitasking
Patience and Empathy
Phone Etiquite
Customer service expertise
Detail Oriented
Interactive communication skills
Exceptional commumication
Complaint Handling
Guest complaint resolution
Hobbies
Community involvement, writing blogging learning languages, photography, traveling, doing sports, reading and art, video games, content creator on YouTube!
Timeline
Retail Sales Associate
Dicks Sporing Goods
08.2023 - 01.2024
Customer Service Representative
Teleperformance
05.2022 - 06.2023
Customer Service
Amazon
09.2021 - 01.2022
N/A -
A Plus Driving School
Associate Of Science - Digital Marketing
Salt Lake Community College
GED -
Academy For Math Engineering & Science High School