Ismael Mateos
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
8
8
years of professional experience
Work History
Manager
Junn all you can eat sushi
Tempe, Arizona
08.2025 - Current
- Managed daily operations, enhancing restaurant service and driving customer satisfaction.
- Enforced customer service standards, resolving issues to maintain quality service.
- Monitored staff performance, addressing issues to support team effectiveness.
- Provided leadership during times of organizational change or crisis situations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
General Manager
Bei Sushi, Bar, Asian Cuisine
Scottsdale, Arizona
02.2022 - 08.2025
- Managed daily business operations, overseeing budgeting, staffing, scheduling, inventory control, customer service, and sales to ensure operational efficiency.
- Managed daily operations of a busy sushi and Asian cuisine restaurant.
- Oversaw customer service initiatives, enhancing guest satisfaction through targeted improvements.
- Maintained compliance with health and safety regulations in all areas of operation.
- Monitored inventory levels and coordinated timely orders to maintain optimal stock levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Administered employee discipline through verbal and written warnings.
- Formed and sustained strategic relationships with clients.
Manager
Bei Sushi, Bar, Asian Cuisine
Scottsdale, AZ
05.2020 - 02.2022
- Recruited and hired qualified candidates to fill open positions.
- Led onboarding and mentoring for newly hired employees to facilitate knowledge transfer.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Coordinated team activities to enhance camaraderie and strengthen workplace culture.
Sushi prep
Bei Sushi, Bar, Asian Cuisine
Scottsdale, AZ
03.2020 - 01.2021
- Executed daily tasks with accuracy and efficiency to support smooth operations.
- Organized and prioritized tasks to meet service goals effectively.
- Collaborated with cross-functional teams to achieve shared objectives.
- Maintained updated knowledge through continuing education and advanced training.
Busser
Bei Sushi, Bar, Asian Cuisine
Scottsdale, AZ
02.2018 - 03.2020
- Delivered food and beverages to customers, enhancing service efficiency for servers.
- Cleaned and set tables for dining guests in a fast-paced restaurant environment.
- Ensured cleanliness of dining area, contributing to a welcoming environment for guests.
- Maintained a friendly attitude towards customers at all times.
- Took initiative to help others whenever necessary.
- Adhered to safety and sanitation guidelines, supporting compliance with health regulations.
Skills
- Supply chain management
- Operational efficiency
- Work prioritization
- Team leadership
- Effective communication
- Customer satisfaction
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Manager
Junn all you can eat sushi
08.2025 - Current
General Manager
Bei Sushi, Bar, Asian Cuisine
02.2022 - 08.2025
Manager
Bei Sushi, Bar, Asian Cuisine
05.2020 - 02.2022
Sushi prep
Bei Sushi, Bar, Asian Cuisine
03.2020 - 01.2021
Busser
Bei Sushi, Bar, Asian Cuisine
02.2018 - 03.2020