Ismael Nino
Mission,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Technical Support Representative
JVCKENWOOD USA Corporation
Lakewood, CA
07.2023 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Cashier
HEB Grocery Store
Mission, TX
06.2016 - 08.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Customer Service Representative
TTEC
McAllen, TX
03.2023 - 06.2023
- Enhanced customer contentment by effectively addressing issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Team Leader/Supervisor
Orielly Auto Parts
McAllen, TX
05.2020 - 06.2023
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Server
Buffalo Wild Wings
McAllen, TX
10.2018 - 02.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
Certificate - Google It Support
Google
Online03.2023
High School Diploma -
La Joya Palmview High School
Mission, TX06.2016
Skills
- Industry Regulations Knowledge
- In-Store Support
- Data Evaluation
- 10-Key
- Technical Support
- Hand and Power Tools
- Installing Equipment
- Changing Oil
- Customer Service
- Parts Replacement
- Heavy Lifting
- Digital Media Management
- Critical Thinking
- Software Upgrades
- Multitasking and Organization
- User Support
- Attention to Detail
- Troubleshooting
- Hardware Repair
- 12 Volt Certified
Timeline
Technical Support Representative
JVCKENWOOD USA Corporation
07.2023 - Current
Customer Service Representative
TTEC
03.2023 - 06.2023
Team Leader/Supervisor
Orielly Auto Parts
05.2020 - 06.2023
Server
Buffalo Wild Wings
10.2018 - 02.2023
Cashier
HEB Grocery Store
06.2016 - 08.2023
Certificate - Google It Support
Google
High School Diploma -
La Joya Palmview High School