Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosheca Kelly

Lubbock,TX

Summary

Proven achiever with extensive experience in insurance policy sales and client service, honed at Kemper Life. Excelled in building relationships and applying in-depth product knowledge to meet diverse client needs. Demonstrated ability to train new agents and manage policies effectively, ensuring compliance with industry regulations. Skilled in crisis intervention and adapting to fast-paced environments. Insightful Insurance Sales Agent bringing 2 years of insurance product and policy management expertise to growing organization. Focused and analytical with passion for client satisfaction and team goal achievement. Insightful Insurance Sales Agent bringing 2 years of insurance product and over 10 years experience working on ICF expertise to growing organization. Focused and analytical with passion for client satisfaction and team goal achievement.

Overview

16
16
years of professional experience

Work History

Direct Support Professional 3

Starcare/Rockhouse
02.2014 - Current
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team on the ICF home.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.

Life Insurance Agent

Kemper Life
11.2022 - Current
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.

Big Lots

Customer Service Represenative
04.2008 - 12.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Associate of Applied Science - Radiation Therapist

South Plains College
Levelland, TX

High School Diploma -

Brownfield High School
Brownfield, TX
2007

Skills

    Insurance Policy Sales

    In-depth product knowledge

    Building Relationships

    Client Service

    Industry Regulations Knowledge

    New Agent Training

    Client needs analysis

    Policy Management

Timeline

Life Insurance Agent

Kemper Life
11.2022 - Current

Direct Support Professional 3

Starcare/Rockhouse
02.2014 - Current

Big Lots

Customer Service Represenative
04.2008 - 12.2013

Associate of Applied Science - Radiation Therapist

South Plains College

High School Diploma -

Brownfield High School
Rosheca Kelly