Ismael Padilla
Sunrise
Summary
Offering strong foundation in leadership and communication, with solid understanding of operational procedures and safety standards. Brings ability to quickly learn new systems and techniques, coupled with skills in project coordination and team management. Ready to use and develop organizational and supervisory skills in [Desired Position] role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Supervisor
Roto-Rooter
02.2024 - 11.2024
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Met with customers to resolve issues and build productive relationships.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Planned and scheduled field activities according to set timelines and order of operations.
- Investigated issues and developed effective solutions.
- Face to face cliental interactions
- Work with vendor relations and insurance
Store Manager
The Pool Store
11.2022 - 01.2024
- Lead teams of outside vendors to ensure successful completion of construction projects. Oversaw inventory & purchasing for store front and ongoing projects. Created employees schedules & handled scheduling for additional permits/inspections for projects. Effectively processed billing and invoicing of clients while maintaining communication through multiple forms and notarizing documents
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Handled vendor operations and monitoring subcontactors
Assistant Store Manager
UPS
11.2021 - 11.2022
- Manager, cashier, lead sales, deal with shipments and orders, customer service and answer phone calls! Package and ordering!
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assistant Store Manager
Leslie's Pool Supplies
11.2020 - 09.2021
- Manager, cashier, lead sales, handle scheduling, deal with shipments and orders, customer service and answer phone calls and equipment
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Concession/Bartender/Cook
Off the wall
08.2019 - 11.2020
- Cashier, handled food, took orders, bartended, cook and prepped; greet guest customer service
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Manager/Cook
Polliwog kitchens
04.2018 - 08.2019
- Managed night shift, dealt with the hiring and scheduling process
- Cooked, packaged and delivered product
- Drive a van and make deliveries to buyers
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Manager
Jumpzone
11.2017 - 08.2018
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw scheduling, purchasing and inventory, employee productivity and lead generation/sales
Education
Some college -
Broward college
Davie, FL12.2024
Skills
- Field operations
- Schedule coordination
- Operations planning
- Task delegation
- Project monitoring
- Schedule development
- Budget development
- Supply chain management
- Site documentation
- Decision-making
- Employee management
- Effective communication
Certification
- Notary Public License - Florida Secretary of State or equivalent authority.
- Certified Pool Operator (CPO)
- Certified Water Restoration Technician (WRT)
- Certified Water Damage Restoration Technician (WDRT)
- Certified Extraction Technician (WET)
- Florida Vendor Bartending License
Timeline
Field Supervisor
Roto-Rooter
02.2024 - 11.2024
Store Manager
The Pool Store
11.2022 - 01.2024
Assistant Store Manager
UPS
11.2021 - 11.2022
Assistant Store Manager
Leslie's Pool Supplies
11.2020 - 09.2021
Concession/Bartender/Cook
Off the wall
08.2019 - 11.2020
Manager/Cook
Polliwog kitchens
04.2018 - 08.2019
Manager
Jumpzone
11.2017 - 08.2018
Some college -
Broward college
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