Ismael Ramos
Vineland
Summary
Dynamic Tow Truck Driver with extensive experience at Round 2 Towing LLC, excelling in vehicle operation and safety compliance. Proven ability to deliver exceptional customer service while efficiently managing emergency roadside assistance. Skilled in equipment maintenance and effective communication, ensuring safe and timely transport of vehicles under pressure.
Overview
13
13
years of professional experience
Work History
Tow Truck Driver
Round 2 Towing LLC
Vineland
11.2021 - 03.2025
- Operated tow trucks to safely transport vehicles to designated locations.
- Responded promptly to customer calls for roadside assistance and towing services.
- Conducted vehicle inspections to ensure safe towing practices and compliance with regulations.
- Maintained accurate records of service requests and vehicle conditions during each tow.
- Communicated effectively with customers to explain towing procedures and answer questions.
- Managed emergency situations by providing on-site support and directing traffic as needed.
- Performed routine maintenance on towing equipment to ensure reliability and safety standards.
- Transported vehicles from accident scenes to repair shops or storage lots.
- Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.
- Checked chains, cables, straps, and winches for proper operation and safety purposes.
- Provided roadside assistance services such as jump starts, tire changes, and fuel delivery.
- Maintained safe driving habits to protect property and general public on roadways.
- Maintained accurate records of all towing activities.
- Inspected tow trucks before and after use for mechanical issues or damage.
- Performed vehicle inspections prior to towing.
- Provided safety, security and transportation in accordance with policies, procedures and regulations.
- Conducted regular maintenance checks including oil levels, brake fluid levels, air pressure levels in tires.
- Maintained physical and mental fitness to accomplish demanding trip schedules, remain alert and ensure safety at all times.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Reacted decisively and quickly to protect spoilage.
Tow Truck Driver
Dirt Cheap Towing LLC
Vineland
10.2017 - 12.2020
- Operated tow trucks to safely transport vehicles to designated locations.
- Responded promptly to customer calls for roadside assistance and towing services.
- Conducted vehicle inspections to ensure safe towing practices and compliance with regulations.
- Maintained accurate records of service requests and vehicle conditions during each tow.
- Communicated effectively with customers to explain towing procedures and answer questions.
- Managed emergency situations by providing on-site support and directing traffic as needed.
- Performed routine maintenance on towing equipment to ensure reliability and safety standards.
- Transported vehicles from accident scenes to repair shops or storage lots.
- Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.
- Checked chains, cables, straps, and winches for proper operation and safety purposes.
- Provided roadside assistance services such as jump starts, tire changes, and fuel delivery.
- Maintained safe driving habits to protect property and general public on roadways.
- Maintained accurate records of all towing activities.
- Communicated effectively with customers to assess their needs and provide appropriate solutions.
- Responded promptly to emergency calls from dispatch personnel or customers in need of help.
- Inspected tow trucks before and after use for mechanical issues or damage.
- Performed vehicle inspections prior to towing.
- Provided safety, security and transportation in accordance with policies, procedures and regulations.
- Conducted regular maintenance checks including oil levels, brake fluid levels, air pressure levels in tires.
- Reacted decisively and quickly to protect spoilage.
Inventory Specialist
Joshua Motors
Vineland
03.2012 - 08.2017
- Coordinated with suppliers to optimize timely delivery of parts and materials.
- Developed organized storage solutions for efficient access to automotive parts.
- Collaborated with the sales team to forecast inventory needs and trends.
- Oversaw returns processing and restocking of unsold items efficiently.
- Maintained accurate and up-to-date inventory records.
- Inspected incoming materials for damage.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
Education
Vineland High School
Vineland, NJSkills
- Vehicle operation
- Towing procedures
- Equipment maintenance
- Safety compliance
- Roadside assistance
- Customer service
- Parts ordering
- Problem solving
- Attention to detail
- Effective communication
- Towing equipment operation
- Winch operation mastery
- Vehicle lockdown
- Accident clearing
- Roadside assistance experience
- Vehicle maintenance and repair
- Loading and unloading
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Tow Truck Driver
Round 2 Towing LLC
11.2021 - 03.2025
Tow Truck Driver
Dirt Cheap Towing LLC
10.2017 - 12.2020
Inventory Specialist
Joshua Motors
03.2012 - 08.2017
Vineland High School
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