Ismael Rivera
27 Poplar Circle Peekskill,New York
Summary
. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Supervisor
Allied Universal Security Services
07.2023 - Current
- Security supervisor for Cross County Center a shopping mall in Yonkers NY for a team of over 20 security officers
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
Loss Prevention Officer
Westchester Marriott
10.2021 - 01.2023
- Saflok Trained in Interrogation, programming, and key making
- Basic knowledge of FSPMS
- Intermediate Knowledge of Fire panel model 4100 by Simplex
- Attentively monitored Hotel and surrounding areas for signs of attempted theft by Guest or personnel, intervening when necessary.
- Calmly and efficiently address emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing guest to safety.
- Uphold strict security and safety procedures to protect hotel guest
- Generated comprehensive reports documenting evidence of Damage to rooms and property
- Collaborated with law enforcement to detain and prosecute Trespassers.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secure premises and personnel by patrolling property and monitoring surveillance equipment.
- Answer alarms, investigate disturbances and contact law enforcement personnel to escalate crises.
- Rendered aid to injured and ill individuals and alerted paramedics for advanced support.
Security Officer
SSC
07.2019 - 10.2021
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
- Reported irregularities such as fire and safety hazards to maintenance.
- Permitted entry with escort for approved persons into secure locations.
Night Life Security
Brother Jimmy's BBQ
01.2017 - 07.2019
- Ejected unruly patrons from premises.
- Enforced dress codes and refused objectionable attire.
- Called police to report criminal acts.
- Used metal detectors or performed pat-downs and bag searches.
- Furnished patrons with ticket stubs, wrist bands and hand stamps to denote rightful admission.
- Liaised with local police officers, fire services and emergency services to maintain security and service and resolve issues.
- Checked IDs and closely examined patrons' faces to verify age.
Leasing Agent
Eaglerock Property Management
05.2017 - 03.2018
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Invited prospects to fill out application upon completion of property tour.
Concierge
Monarch At Ridge Hill
10.2013 - 08.2017
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Arranged for transportation to and from airport, train station and events for visitors.
Line Cook
Ardsley Country Club
03.2012 - 12.2016
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Education
No Degree - Digital Filmmaking
Westchester Community College
Valhalla, NYHigh School Diploma -
Riverside High School
Yonkers, NY06.2011
Skills
- Active shooter trained
- Suspicious Activity Surveillance
- Responding to Security Breaches
- Personnel Protection
- CCTV Surveillance
- Law Enforcement Collaboration
- Excelent Communication Skills
- Interior and Exterior Patrol
- Investigative Report Preparation
- Crisis Situations
- Safety Violations
Certification
- Security License
- CPR Certified
Timeline
Security Supervisor
Allied Universal Security Services
07.2023 - Current
Loss Prevention Officer
Westchester Marriott
10.2021 - 01.2023
Security Officer
SSC
07.2019 - 10.2021
Leasing Agent
Eaglerock Property Management
05.2017 - 03.2018
Night Life Security
Brother Jimmy's BBQ
01.2017 - 07.2019
Concierge
Monarch At Ridge Hill
10.2013 - 08.2017
Line Cook
Ardsley Country Club
03.2012 - 12.2016
No Degree - Digital Filmmaking
Westchester Community College
High School Diploma -
Riverside High School
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