ISMAEL ROSALES
Albuquerque,New Mexico
Summary
Organized and detail-oriented professional with a strong background in government contracting, specifically in voter registration and public assistance programs. Highly skilled in data entry, compliance, and record-keeping, with a proven track record of effectively managing confidential information. Fluent in both English and Spanish, enabling seamless communication with diverse populations. Possessing excellent interpersonal and technical skills, eager to contribute precision and adaptability to projects within dynamic environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Government Contractor
ATA Services Inc.
05.2024 - Current
- Processed and maintained over 1,000 electronic voter registrations with strict adherence to state and federal election laws
- Updated voter records, ensuring compliance with deadlines and eligibility requirements
- Managed confidential data with precision and safeguarded sensitive documentation
- Supported legal compliance through detailed record-keeping and organization
- Communicate with voters, election officials, and the public, addressing inquiries and resolving concerns effectively.
Data Analyst
TekSystems
09.2023 - 03.2024
- Reviewed and processed over 300 cases related to SNAP, TANF, and Medicaid benefits
- Facilitated new benefit applications, providing accurate and timely support to clients
- Communicated case-related updates and eligibility decisions to clients via mail
- Maintained compliance with evolving policies through continuous training
Financial Services Representative
Lending Solutions Inc.
09.2022 - 04.2023
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
Stocker
Walmart
02.2022 - 05.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Customer Service Representative
Uhaul Moving And Storage
10.2021 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and a company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Highland High School
Albuquerque, NM05.2020
Skills
- Data entry
- Record-keeping
- Office support
- General computer literacy
- Adherence to government regulations
- Team collaboration
- Customer service
- Time management
- Willingness to learn
- Attention to detail
- Problem-solving abilities
- Multitasking
Certification
- OSHA Certified
Languages
Spanish
Native or Bilingual
Timeline
Government Contractor
ATA Services Inc.
05.2024 - Current
Data Analyst
TekSystems
09.2023 - 03.2024
Financial Services Representative
Lending Solutions Inc.
09.2022 - 04.2023
Stocker
Walmart
02.2022 - 05.2022
Customer Service Representative
Uhaul Moving And Storage
10.2021 - 11.2021
- OSHA Certified
High School Diploma -
Highland High School
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