Joan Clarice Santiago
New Braunfels,Texas
Summary
Dynamic professional with extensive experience as a Government Contractor, excelling in military pay processing and case management. Proven ability to enhance operational efficiency and foster strong customer relationships. Recognized for attention to detail and effective communication, ensuring accurate resolutions and compliance in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Government Contractor
Government Contractor
Randolph AFB
08.2024 - Current
- Managed high volumes of inbound calls in fast-paced customer contact center.
- Assisted Air Force and Space Force service members with military pay inquiries.
- Provided instructions for submitting Case Management System cases.
- Guided military personnel through secondary dependency claims process.
- Leveraged expertise in DJMS and AskDFAS to enhance service delivery.
- Identified customer needs while verifying identities systematically.
- Maintained accurate records in MyFss database, documenting resolutions.
- Escalated unresolved cases to business process owner as necessary.
Collections Associate
HD Supply
09.2023 - 08.2024
- Managed invoices for over 2,000 properties, ensuring collection of all past due amounts.
- Contacted property managers and owners to obtain payment information and status updates.
- Facilitated communication with National Account Managers and sales representatives regarding account inquiries.
- Processed emails related to credit applications, past due invoices, and available open credits.
- Utilized SAP and ERP systems to enhance operational efficiency.
- Guided customers in navigating the Invoice Gateway System for account management.
- Released or rejected orders based on account standings and aging analysis.
- Executed bad debt write-offs and processed pre-liens and liens prior to account collections.
Accounts Payable Exceptional Handler
Rush Enterprises
03.2023 - 06.2023
- Processed invoices to ensure timely, accurate payments.
- Maintained vendor relationships to enhance communication and collaboration.
- Verified purchase order numbers by contacting vendors to prevent discrepancies.
- Implemented fraud prevention measures to protect financial transactions.
Junior Staff Accountant
GBH Property Inc.
10.2022 - 01.2023
- Executed bank reconciliations to ensure accuracy of financial records.
- Posted journal entries to keep accounting data current.
- Prepared financial statements for both internal and external reporting needs.
- Maintained accounts to uphold financial accuracy and compliance standards.
Account Coordinator
Aya Healthcare
06.2022 - 09.2022
- Executed profile scrubbing to ensure accuracy and compliance with licensing standards.
- Conducted daily email checks and managed submittals for timely processing.
- Verified Nursys license hits to maintain up-to-date records.
- Developed spreadsheets and PowerPoint presentations for team use.
- Participated in training programs to transition into travel nurse recruitment.
- Assisted in coordination of temporary hire account activities to improve workflow.
Boatswains Mate
US Military Service
Sasebo, Japan
06.2019 - 03.2022
- Supervised over 300 junior sailors aboard USS Okane, fostering team cohesion and performance.
- Led maintenance and preservation of safety equipment, ensuring operational readiness.
- Completed deployments to Hawaii, Guam, South Africa, Israel, and Bahrain.
- Earned Navy Achievement Medal for exceptional leadership in life preserver maintenance.
Boatswains Mate
United States Navy
02.2008 - 02.2021
- Oversaw cleanliness and maintenance of divisional spaces to uphold high standards.
- Served as watch stander, ensuring adherence to security protocols.
- Executed deployments to Philippines, Thailand, Singapore, Hong Kong, Cambodia, Indonesia, and Australia between 2008 and 2012.
Legal Assistant
Region Legal Service Office Mid-Atlantic
Groton, US
04.2017 - 06.2019
- Provided comprehensive legal support for Submarine Naval Base in Groton, Connecticut.
- Drafted contracts and facilitated client meetings to improve legal processes.
- Prepared litigation documents and settlements while overseeing various legal proceedings.
- Authored Last Will and Testament for clients, ensuring adherence to legal standards.
Supply Clerk
Navy Operational Support Center
San Jose, US
01.2015 - 06.2017
- Executed organization policies and safety standards for inventory and location auditing of uniform items and office supplies.
- Delivered customer service to 200 reservists at NOSC in San Jose while training 25 new team members monthly.
- Managed maintenance of government vehicles, overseeing gas and cleaning allowances each month.
Education
BSBA - Accountancy
National University
San Diego, CA10.2020
Business Administration Courses -
California State University East Bay
Hayward, CA01.2016
AA - General Business, Business, Human Development Studies, Business Administration
Ohlone College
Fremont, CA06.2015
Skills
- Case management
- Military pay processing
- SAP systems
- Invoice management
- Operational efficiency
- Customer relationship management
- Team coordination
- Financial reporting
- Problem solving
- Fraud prevention
- Attention to detail
- Effective communication
- Security clearance
- Team collaboration
- Candidate searching
- Professionalism
Volunteer Experience
Wreaths for America, San Diego, California, 12/14/19
Timeline
Government Contractor
Government Contractor
08.2024 - Current
Collections Associate
HD Supply
09.2023 - 08.2024
Accounts Payable Exceptional Handler
Rush Enterprises
03.2023 - 06.2023
Junior Staff Accountant
GBH Property Inc.
10.2022 - 01.2023
Account Coordinator
Aya Healthcare
06.2022 - 09.2022
Boatswains Mate
US Military Service
06.2019 - 03.2022
Legal Assistant
Region Legal Service Office Mid-Atlantic
04.2017 - 06.2019
Supply Clerk
Navy Operational Support Center
01.2015 - 06.2017
Boatswains Mate
United States Navy
02.2008 - 02.2021
BSBA - Accountancy
National University
Business Administration Courses -
California State University East Bay
AA - General Business, Business, Human Development Studies, Business Administration
Ohlone College