Ismael Saleem
Norfolk
Summary
Hardworking Account Manager with 18 years of experience in providing world class service for Cintas customers. Focused on managing accounts systematically to maximize growth. A Self-motivated professional with a history accomplishing outstanding achievements at our location
Overview
24
24
years of professional experience
Work History
Real Estate Developer
Self-Employed
Norfolk, VA
01.2023 - Current
- Analyzed market trends to identify potential development sites.
- Conducted feasibility studies and financial analyses of proposed developments.
- Coordinated with architects, engineers, contractors and other professionals to ensure successful completion of projects.
- Prepared cost estimates for materials, labor, equipment rentals and other expenses related to project completion.
Imam
Masjid William Salaam
Norfolk, VA
10.2021 - Current
- Provided religious instruction to students of all ages.
- Conducted weekly Qur'anic studies and Sunday school classes.
- Prepared and delivered sermons on a regular basis.
- Developed curricula for religious education programs.
- Counseled individuals seeking guidance with personal issues or concerns.
- Facilitated small group discussions on Quranic topics.
- Collaborated with other local Mosques on joint projects or initiatives.
- Participated in community service projects that promote Islamic values.
- Researched relevant scripture passages for sermon preparation.
- Created multimedia presentations for use during Mosque services.
- Assisted with fundraising efforts for charitable organizations.
- Maintained records of attendance at Mosque activities and services.
- Encouraged members of the congregation to participate in various outreach initiatives.
Account Manager
Cintas Corp
Portsmouth, VA
12.2014 - 08.2022
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Negotiated terms and closed agreements to retain customers .
- Built and maintained productive relationships with customers.
- Managed and developed partners to maximize their pay and promotion potential
- Researched competitors to gain a competitive advantage.
- Developed cost analysis and proposals for customers.
- Provided insight and product knowledge to drive solutions to meet customers' business objectives.
- Completed safety audits.
- Managed partners pay, bonuses and merit increases
- Developed growth plans for existing customers.
- Sought out decision-makers and tailored solutions to address the customer's needs.
- Acted as main point of contact in matters relating to client concerns and needs.
- Analyzed data and continually identified new opportunities for product placement to achieve sales growth.
- Sought out new talent as well as new customer prospects
- Provided solutions to customer issues and reestablished value in our service
- Developed successful customer relationships and quickly resolved service requests to maintain great working relationships
- Negotiated and collected payment from customers
Service Supervisor
Cintas Corp
Portsmouth, VA
06.2013 - 12.2014
- Supervised team of 5-8 SSRs and delegated duties and responsibilities to each partner
- Developed customer service and handled issues in the SSRs.
- Addressed areas that SSRs needed improvement in.
- Participated in various learning and educational opportunities to update and maintain product knowledge
- Maintained professionalism and positive discontent in stressful circumstances
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offers.
- Maintained knowledge of current contests, product kowledge, and safety practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and services
- Trained and Mentored SSRs to maximize team performance.
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
Portsmouth, VA
07.2004 - 06.2013
- Provided products and services to 30 plus customers per day
- Put the customer's employees in uniform
- maintained the Uniform program
- Added products and services
- sold direct sales items
- Handled all customer concerns
- turned in Sales Leads
- Joined the Safety committee
- Trained new SSRs
- Renewed customer agreements
- collected customer payment
Sales and Service Technician
Cox Communications
Chesapeake, VA
11.2003 - 07.2004
- Troubleshoot cable lines and cable boxes
- installed cable
- Sell the customer cable insurance
- sell the customer movie packages
- inspect lines in attics or under homes
Technician
Lockheed Martin
Norfolk, VA
01.2001 - 11.2003
- Built modules for submarine surveillance
- collecting, soldering and assembling components of the module
Vending Machine Technician
Navy Exchange
Norfolk, Virginia
01.2000 - 01.2002
- filled vending machines on the Naval Base
- maintained inventories
- dropped money in dropbox
Education
Electronics Technology
Norfolk Technical Center
Norfolk, VA06.1994
High School Diploma -
Norview High School
Norfolk, VA06.1994
Some College (No Degree) - Electrical Engineering
Norfolk State University
Norfolk, VASkills
- Relationship Building
- Verbal and Written Communication
- Account Management
- Problem-Solving
Timeline
Real Estate Developer
Self-Employed
01.2023 - Current
Imam
Masjid William Salaam
10.2021 - Current
Account Manager
Cintas Corp
12.2014 - 08.2022
Service Supervisor
Cintas Corp
06.2013 - 12.2014
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
07.2004 - 06.2013
Sales and Service Technician
Cox Communications
11.2003 - 07.2004
Technician
Lockheed Martin
01.2001 - 11.2003
Vending Machine Technician
Navy Exchange
01.2000 - 01.2002
Electronics Technology
Norfolk Technical Center
High School Diploma -
Norview High School
Some College (No Degree) - Electrical Engineering
Norfolk State University
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