Ismael Sotelo

• Evaluate and select providers of services according to customer requirements
• Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise
• Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security
• Corresponded with clients to answer questions and resolve issues.
• Conducted post-event evaluations to identify areas for improvement and implement effective solutions.

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• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Ordered parts for customers, repair shops, and service departments.
• Streamlined inventory management for enhanced efficiency in ordering and tracking parts.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Led a team of sales associates to consistently surpass monthly sales goals.

• Explain how various menu items are prepared, describing ingredients and cooking methods
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
• Prepare checks that itemize and total meal costs and sales taxes
• Check with customers to ensure that they are enjoying their meals, and take action to correct any problems
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.