Ismael Tirado
Peachtree City,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Laboratory position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Fresh Market Inc.
03.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained effective team member communication.
- Performed inventory control, such as counting, and stocking merchandise.
- Processed and packaged stock items for customer purchases.
- Kept work areas neat, clean and free from debris.
Shipping and Receiving Associate
Five Town Pack And Ship
01.2018 - 02.2022
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Updated database with changes in carrier status.
- Reviewed order data to verify transactions and shipping dates.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
Customer Service Associate
Technology Development Group
12.2017 - 02.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with technical support inquiries.
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
Education
Bachelor of Science - Engineering
Kennesaw State University
Kennesaw, GA05.2026
Associate of Applied Science - Health And Wellness
Nassau Community College
Garden City, NY05.2022
Skills
- Microsoft Excel
- Equipment Maintenance
- Data Entry
- Problem-Solving
- MS Office
- Biohazard Disposal
- Inventory Oversight
- Work Planning and Prioritization
- Clean and Organized
- Attention to detail
- Communication
Timeline
Customer Service Representative
Fresh Market Inc.
03.2022 - 08.2023
Shipping and Receiving Associate
Five Town Pack And Ship
01.2018 - 02.2022
Customer Service Associate
Technology Development Group
12.2017 - 02.2018
Bachelor of Science - Engineering
Kennesaw State University
Associate of Applied Science - Health And Wellness
Nassau Community College
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