Ismael ZIDA
Bronx,NY
Summary
Dynamic professional with a proven track record at MAB GROUP SARL, excelling in strategic sales and team leadership. Highly motivated and detail-oriented, I increased sales revenue through effective strategies and built lasting client relationships. Skilled in time management and team coordination, I thrive in fast-paced environments, ensuring operational efficiency and client satisfaction.
Overview
10
10
years of professional experience
Work History
Line Cook
Mason Sandwich
New York, NY
06.2023 - 04.2026
- Prepared ingredients and assembled sandwiches according to standardized recipes.
- Operated kitchen equipment, ensuring adherence to safety and sanitation protocols.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Adapted quickly to changes in menu items and customer preferences during service hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Charge D’affaire
ILLIMITIS
Burkina Faso
12.2021 - 04.2022
- Developed and implemented strategic business plans to enhance operational efficiency.
- Analyzed market trends to identify growth opportunities and inform decision-making.
- Established key partnerships to expand service offerings and enhance client satisfaction levels.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
Sales Manager
MAB GROUP SARL
Burkina Faso
04.2021 - 12.2021
- Developed and implemented strategic sales plans to achieve revenue targets.
- Analyzed market trends to identify growth opportunities and refine product offerings.
- Trained and mentored junior sales staff, fostering professional development and performance improvement.
- Negotiated contracts with high-profile clients, strengthening long-term business relationships.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Seller and Support Agent
INTOUCH BURKINA
Burkina Faso
06.2019 - 05.2020
- Managed customer inquiries and provided product information to enhance shopping experience.
- Executed daily inventory checks to ensure product availability and minimize stock discrepancies.
- Processed transactions accurately and efficiently, maintaining cash register operations.
Head of Requisitions Section
ORANGE Burkina
Burkina Faso
03.2018 - 06.2019
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Assistant Tech Support
LONAB
Burkina Faso
04.2016 - 11.2017
- Assisted in coordinating daily operations and resolving routine inquiries.
- Provided administrative support to ensure efficient workflow within the team.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Education
License - Marketing Management
IAM OUAGA
Burkina Faso07.2017
Skills
Time management
Attention to detail
Highly motivated
Professional attitude
Reliable and trustworthy
Active listener
Team coordination
Quality control
Languages
French
Full Professional
English
Professional Working
Timeline
Line Cook
Mason Sandwich
06.2023 - 04.2026
Charge D’affaire
ILLIMITIS
12.2021 - 04.2022
Sales Manager
MAB GROUP SARL
04.2021 - 12.2021
Seller and Support Agent
INTOUCH BURKINA
06.2019 - 05.2020
Head of Requisitions Section
ORANGE Burkina
03.2018 - 06.2019
Assistant Tech Support
LONAB
04.2016 - 11.2017
License - Marketing Management
IAM OUAGA