Ismaela Reyes
Chino,CA
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
13
13
years of professional experience
Work History
Sales & Catering Manager
Sheraton Ontario Airport Hotel
09.2023 - Current
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Participated in industry conferences and networking events to stay current on trends within the catering sector continually.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
- Made cold call for future events.
- Worked the Lightspeed, Cvent, CITY Hotels plattform
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Increased repeat business through exceptional customer service and attention to detail in event execution.
- Hit my sales goals.
- Reach out to sport team, corporate, business for future events.
Sales Director
The Grand Conquista
09.2012 - 07.2023
- Recruited and hired top-level talent to add value and expertise to sales department.
- Evaluated competitor offerings by conducting ongoing market research, proactively addressing potential threats to the company''s positioning.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
Education
Associate - X-ray Tech
Bryman College
05.2000
Skills
- Goals and performance
- Review of contracts
- Market Penetration
- Sales strategy development
- Sales expertise
- Customer Order Management
- Staff Supervision
- Direct Sales
- Effective Communication
- Sales Projections
- Sales coordination
- Attention to Detail
- Analytical Thinking
- Customer Trend Analysis
- Employee Retention
- Teamwork and Collaboration
- Customer Service
- Problem-solving aptitude
- Social Media Savvy
- Multitasking
- Team building
- Positive and upbeat
Languages
Spanish
Full Professional
English
Full Professional
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementTimeline
Sales & Catering Manager
Sheraton Ontario Airport Hotel
09.2023 - Current
Sales Director
The Grand Conquista
09.2012 - 07.2023
Associate - X-ray Tech
Bryman College
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