Ismail Al Abdali
Lexington,KY
Summary
Creative and improvement-driven Technical Intern uses expertise in programming software to generate tangible service support. Passionately pursues user-friendly solutions to system complications. Exceptional customer service advocate with informed awareness of routine and complex issues.
Overview
8
8
years of professional experience
Work History
IT Intern
OXY - Oman Branch
06.2023 - 08.2023
- Developed a Python automation tool using numpy, pandas, openpyxl, and com32 to extract and clean data from daily Outlook email reports.
- Utilized Python to run Excel macros, enabling the extraction of SQL-based data updates.
- Built a Tkinter GUI, empowering non-coders to swiftly conduct their data quality check processes.
- Decreased manual data QC efforts from 30 minutes daily to mere minutes, removing weekend work necessity.
- Collaborated actively with internal teams for iterative tool testing and enhancement.
Manager, IT Technician
Oman Cloud
06.2015 - 08.2021
- Effectively controlled costs, optimized budgets, and increased profits while troubleshooting and repairing devices such as printers, scanners, and PlayStation
- Communicated technical information clearly to non-technical individuals and monitored business performance to identify improvement areas
- Cross-trained existing employees to maximize team agility and performance
- Implemented POS system and network devices, conducted surveys, and provided recommendations resulting in streamlined operations, improved efficiency, cost savings, and enhanced customer experience for a major retail company.
- Developed and maintained relationships with customers and suppliers through account development.
Education
University of Kentucky - College of Engineering Computer Science
Minor in Mathematics And Business
Lexington, KY05.2024
Udemy Certificates
Data Science And Machine Leaning
01.2023
Skills
- End-User Support
- IT Staff Leadership
- Team Collaboration
- Microsoft Office
- Data Analysis (Matplotlib,Excel)
- Programming (C/C/Python)
Languages
Arabic
Native or Bilingual
Timeline
IT Intern
OXY - Oman Branch
06.2023 - 08.2023
Manager, IT Technician
Oman Cloud
06.2015 - 08.2021
University of Kentucky - College of Engineering Computer Science
Minor in Mathematics And Business
Udemy Certificates
Data Science And Machine Leaning
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