Ismail Kirundu
Michigan City,IN
Summary
Dynamic professional with a proven track record at Focus Workforce Management, excelling in problem-solving and customer service. Successfully streamlined communication and enhanced safety awareness, leading to improved productivity. Skilled in Microsoft Outlook and maintaining meticulous attention to detail, ensuring compliance and quality in all operations.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Onsite Coordinator
Focus Workforce Management
10.2024 - Current
- Maintained detailed records of site activities, enabling accurate progress tracking and efficient reporting.
- Streamlined communication between clients and project teams, ensuring timely completion of tasks.
- Ensured a smooth transition during employee turnover periods by managing recruitment processes, conducting interviews, and overseeing onboarding procedures.
- Conducted thorough site inspections to maintain quality standards and ensure compliance with company policies.
- Increased safety awareness among employees through regular training sessions and adherence to regulations.
- Managed daily onsite operations for seamless workflow and improved productivity.
Restaurant Waiter
El Cantarito
01.2024 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Metal Cell Operator
Howmet Castings
01.2024 - 06.2024
- Increased product reliability through careful monitoring of equipment parameters during each production run.
- Ensured high-quality metal products by conducting regular quality control checks and adjusting equipment as needed.
- Adhered to regulatory requirements regarding hazardous materials handling and disposal, ensuring compliance with all applicable laws and company policies.
- Kept operations in compliance with company, safety and legal requirements.
Food Waiter
Dennys Restaurant
03.2015 - 01.2024
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Communicated with kitchen staff to enable accurate food preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
General
Michigan City High School
06-2009
Skills
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Microsoft office
- Phone and email etiquette
- Employee supervision
- MS office suite
- Quality control
- Visual inspection
Certification
- Certified IT support , Google
- OSHA 10 certification
Timeline
Onsite Coordinator
Focus Workforce Management
10.2024 - Current
Restaurant Waiter
El Cantarito
01.2024 - Current
Metal Cell Operator
Howmet Castings
01.2024 - 06.2024
Food Waiter
Dennys Restaurant
03.2015 - 01.2024
General
Michigan City High School
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