Hi, I’m
Ismail Klaus Heyer
Metairie,LA
Summary
Motivated, field-ready clinical professional with strong experience in provider engagement, clinical education, and territory-based relationship management. Proven ability to build referral networks, train clinical staff, and represent healthcare organizations with professionalism and clinical accuracy. Background spans clinical trials, public health, regulated quality systems, and customer-facing education, well-suited for supporting adoption of clinical therapy devices across outpatient clinics, therapy centers, and physician practices.
Overview
4
years of professional experience
1
Certification
Work History
XULA VoiceNew Orleans, LA
Clinical Trial Associate (Field-Based Role)
05.2025 - Current
Job overview
- Build and maintain referral relationships with clinicians, pharmacists, and community partners across the Greater New Orleans area.
- Support adoption of telehealth program by educating providers on value, outcomes, and patient impact.
- Represent organization at regional and national conferences, strengthening visibility and partnerships.
- Manage follow-up, scheduling, and ongoing relationship support.
- Www.xulavoice.com
ASR Group / Domino SugarChalmette, LA
Quality Technician / Bacteriologist / Quality Control Inspector
02.2023 - 05.2025
Job overview
- Supported operations in a highly regulated, customer-driven environment, reinforcing attention to detail and accountability.
- Led cross-functional collaboration with operations, sanitation, and leadership.
- Conducted audits, training sessions, and corrective action follow-up—building confidence in communication and instruction.
- Interpreted technical and laboratory data and communicated findings clearly to non-technical stakeholders.
- Experience aligns with medical device environments requiring precision, documentation, and compliance.
Providence Engineering & ConsultingKenner, LA
Environmental Technician (Field Role)
09.2022 - 02.2023
Job overview
- Performed independent field work across multiple sites, coordinating logistics and client communication.
- Managed sample collection, chain-of-custody, and reporting—skills directly transferable to territory-based sales roles.
- Maintained professional relationships with municipal and laboratory partners.
AmeriCorps VISTA - Department of HealthNew Orleans, LA
Public Health Emergencies Logistics Associate
09.2021 - 05.2022
Job overview
- Supported public-facing health initiatives requiring professional representation and trust-building.
- Assisted with community-based health projects, reinforcing customer service and responsiveness.
- Operated effectively in fast-paced, outcome-driven environments.
- Managed Homeland Security Warehouse including inventory reconciliation.
- Verified documentation and condition of freight to assure quality standards.
Education
Xavier University of Louisiana
Bachelor of Science from Public Health, Sociology
01.2022
University Overview
Nunez Community College
Associate of General Studies
01.2019
University Overview
Skills
- Excel
- Word
- SAP
- Data analysis
- Reporting
- Home-based field operations
- Management
Certification
- Lean Six Sigma Yellow Belt
- Lean Six Sigma Kaizen
- HACCP / Food Safety Team Member
- Alliance Safety Council – Basic Plus
- Transportation Worker Identification Credential (TWIC)
Accomplishments
Accomplishments
- Team management of twelve staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through laboratory testing.
- Product quality assurance via preventative maintenance systems.
- Documented $5,000 annual savings in laboratory quality control results.
- Led community-based sessions on health optimization using Telehealth.
Community Service And Volunteer Work
Community Service And Volunteer Work
Public Health Emergencies Logistics Associate, AmeriCorps VISTA, New Orleans, LA, 2021, 2022, Supported public-facing health initiatives requiring professional representation and trust-building., Assisted with community-based health projects, reinforcing customer service and responsiveness., Operated effectively in fast-paced, outcome-driven environments.Research And Clinical Engagement Experience - Projects
Research And Clinical Engagement Experience - Projects
NIH-Funded Vaccine Uptake & Clinical Engagement Projects, Roche-Genentech(c), Pfizer(c), Xavier University of Louisiana, Johns Hopkins University, Tulane University, Nunez Community College, Participated in provider recruitment, community outreach, and clinical education., Presented findings to professional and community audiences., Supported pharmacist-led and clinic-based intervention models.Core Sales And Clinical Competencies
Core Sales And Clinical Competencies
- Referral Network Development
- Provider & Staff Education
- Account Follow-Up & Customer Service
- Relationship-Driven Recruitment
- Community & Provider Engagement
Hobbies and Interests
Hobbies and Interests
- Travel and Culture
- Community Engagement and Volunteerism
- Youth Mentoring
Timeline
Clinical Trial Associate (Field-Based Role)
XULA Voice
05.2025 - Current
Quality Technician / Bacteriologist / Quality Control Inspector
ASR Group / Domino Sugar
02.2023 - 05.2025
Environmental Technician (Field Role)
Providence Engineering & Consulting
09.2022 - 02.2023
Public Health Emergencies Logistics Associate
AmeriCorps VISTA - Department of Health
09.2021 - 05.2022
Xavier University of Louisiana
Bachelor of Science from Public Health, Sociology
Nunez Community College
Associate of General Studies