Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
RESEARCH & CLINICAL ENGAGEMENT EXPERIENCE
CORE SALES & CLINICAL COMPETENCIES
Hi, I’m

Ismail Klaus Heyer

Metairie,USA
Ismail Klaus Heyer

Summary

Motivated, field-ready clinical professional with strong experience in provider engagement, clinical education, and territory-based relationship management. Proven ability to build referral networks, train clinical staff, and represent healthcare organizations with professionalism and clinical accuracy. Background spans clinical trials, public health, regulated quality systems, and customer-facing education, well-suited for supporting adoption of clinical therapy devices across outpatient clinics, therapy centers, and physician practices.

Overview

4
years of professional experience
1
Certification

Work History

XULA Voice – Xavier University of Louisiana

Clinical Trial Associate (Field-Based Role)
05.2025 - Current

Job overview

  • Build and maintain referral relationships with clinicians, pharmacists, and community partners across the Greater New Orleans area.
  • Support adoption of telehealth program by educating providers on value, outcomes, and patient impact.
  • Represent organization at regional and national conferences, strengthening visibility and partnerships.
  • Manage follow-up, scheduling, and ongoing relationship support.
  • www.xulavoice.com

ASR Group / Domino Sugar

Quality Technician / Bacteriologist / Quality Control Inspector
02.2023 - 05.2025

Job overview

  • Supported operations in a highly regulated, customer-driven environment, reinforcing attention to detail and accountability.
  • Led cross-functional collaboration with operations, sanitation, and leadership teams.
  • Conducted audits, training sessions, and corrective action follow-up—building confidence in communication and instruction.
  • Interpreted technical and laboratory data and communicated findings clearly to non-technical stakeholders.
  • Experience aligns with medical device environments requiring precision, documentation, and compliance.

Providence Engineering & Consulting

Environmental Technician (Field Role)
09.2022 - 02.2023

Job overview

  • Performed independent field work across multiple sites, coordinating logistics and client communication.
  • Managed sample collection, chain-of-custody, and reporting—skills directly transferable to territory-based sales roles.
  • Maintained professional relationships with municipal and laboratory partners.

AmeriCorps VISTA - Department of Health

Public Health Emergencies Logistics Associate
09.2021 - 05.2022

Job overview

  • Supported public-facing health initiatives requiring professional representation and trust-building.
  • Assisted with community-based health projects, reinforcing customer service and responsiveness.
  • Operated effectively in fast-paced, outcome-driven environments.
  • Managed Homeland Security Warehouse including inventory reconciliation
  • Verified documentation and condition of freight to assure quality standards were achieved.

Education

Xavier University of Louisiana

Bachelor of Science from Public Health, Sociology
01-2022

University Overview

Nunez Community College

Associate of General Studies
01-2019

University Overview

Skills

  • Skilled in Excel and Word applications
  • SAP system access
  • Data analysis and reporting
  • Experienced in home-based field operations and management

Accomplishments

Accomplishments
  • Team management of twelve staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through laboratory testing.
  • Product quality assurance via preventative maintenance systems.
  • Documented $5,000 annual savings in laboratory quality control results
  • Led community based sessions on health optimization using Telehealth

Certification

  • Lean Six Sigma Yellow Belt
  • Lean Six Sigma Kaizen
  • HACCP / Food Safety Team Member
  • Alliance Safety Council – Basic Plus
  • Transportation Worker Identification Credential (TWIC)

Interests

Travel and Culture

Community Engagement and Volunteerism

Youth Mentoring


Timeline

Clinical Trial Associate (Field-Based Role)
XULA Voice – Xavier University of Louisiana
05.2025 - Current
Quality Technician / Bacteriologist / Quality Control Inspector
ASR Group / Domino Sugar
02.2023 - 05.2025
Environmental Technician (Field Role)
Providence Engineering & Consulting
09.2022 - 02.2023
Public Health Emergencies Logistics Associate
AmeriCorps VISTA - Department of Health
09.2021 - 05.2022
Xavier University of Louisiana
Bachelor of Science from Public Health, Sociology
Nunez Community College
Associate of General Studies

RESEARCH & CLINICAL ENGAGEMENT EXPERIENCE

RESEARCH & CLINICAL ENGAGEMENT EXPERIENCE
  • NIH-Funded Vaccine Uptake & Clinical Engagement Projects
  • Industry funded clinical research: Roche-Genentech(c) and Pfizer(c)
  • Xavier University of Louisiana | Johns Hopkins University | Tulane University| Nunez Community College
  • Participated in provider recruitment, community outreach, and clinical education.
  • Presented findings to professional and community audiences.
  • Supported pharmacist-led and clinic-based intervention models.

CORE SALES & CLINICAL COMPETENCIES

CORE SALES & CLINICAL COMPETENCIES
  • Referral Network Development
  • Provider & Staff Education
  • Account Follow-Up & Customer Service
  • Relationship-Driven Recruitment
  • Community & Provider Engagement

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