Sandy Livings-Veals

• Supervise and support a team responsible for delivering services related to Registrar, Financial Aid, Student Accounts, and other general student inquiries.
• Provide ongoing training and professional development opportunities to staff to ensure high levels of service and operational efficiency.
• Ensure that all student services are efficiently and effectively provided both in person and virtually, minimizing the need for students to visit multiple departments.
• Work closely with the Fiscal Services department in the areas os the clearance of student accounts, billing and financial aid disbursements to ensure that financial responsibilities are clearly communicated and resolved efficiently.
• Regularly communicate wit the Registrar's Office, Financial Aid and Student Accounts to ensure alignment of policies, procedures, and goals.
• Partner with other student services departments including academic advising and student affairs, to offer comprehensive, student-centric support throughout their academic journey.
• Continuously evaluate and refine operational processes to improve efficiency and enhance the student experience, leveraging technology and best practices.
• Collaborate with the fiscal Services team to ensure that students are cleared for registration, graduation, and other university-related processes by resolving any outstanding financial balances.
• Provide students with information about available payment options and assist them in setting up payment plans if necessary.
• Track and report on key performance indicators, such as student satisfaction, resolution times, and efficient of service delivery.
• Perform other duties and special projects as assigned by the Associate Vice President of Enrollment Management.
• Represent the One-Stop-shop at university-wide meetings, task forces, and initiatives related to student services.

● Administer and monitor the insurance of continuous improvement of quality of the Office’s overall function, and ensuring quality customer service for all units of the Financial Aid Office.

● Provide troubleshooting and direct assessment of all units of the Financial Aid award processing. Responsible for the supervision of the managers and resolving major customer service issues.

● Tandemly works with the Auditors. Provide assistance and support in the operation, development, and enhancement of Xavier’ Financial Aid telecommunication system, and the continuous development of automated processing and delivery systems for the financial aid programs.

● Administer and monitor federal regulations of financial aid programs and ensuring compliance. Monitor the coordinating, developing, supervising, evaluating, and training of all staff in the financial aid office.

● Administer and monitor research, maintain and disseminate information on federal and state regulations to counseling staff. Coordinate and monitor the financial aid processes for periods of registration.

● Administer and monitor the creation of office policies and procedures for most units within the office.

● Administer and monitor the creation of office related forms for distribution. ● Perform other related duties as assigned by the V.P. of Enrollment Management

· Assist in the Esurance of continuous improvement of quality of the Office’s overall function, and ensuring quality customer service for all units of the Financial Aid Office.

· Provide trouble shooting and direct assessment of all units of the Financial Aid award processing.

· Responsible for the supervision of the Assistant Directors, and customer service Unit (Phone Bank).

· Responsible for assisting in resolving customer service issues.

· Assist the Director in working with the Auditors upon request.

· Provide assistance and support in the operation, development, and enhancement of Xavier’ Financial Aid telecommunication system, and the continuous development of automated processing and delivery systems for the financial aid programs.

· Assist in monitoring of federal regulations of financial aid programs and ensuring compliance.

· Assist in coordinating, developing, supervising, and evaluating the training of all staff in the financial aid office.

· Assist in research, maintain and disseminates information on federal and state regulations to counseling staff.

· Supervise and coordinate financial aid processes for periods of registration. Liaison for the College of Pharmacy.

· Responsible for reporting time for all financial aid staff in web time entry. Counseling prospective and continuing students on financial aid programs, processing files as needed.

· Assist in creating office policy and procedures for most units within the office. Assist in creating office related forms for distribution.

· Conduct financial aid presentations.

· Acts on behalf of the Director in the Director’s absence. Other duties as assigned by the Director.

· Coordinate all service now tickets for office for ITC. Add all new fund codes and dollar amount for all funds into Banner.

· Coordinator of Satisfactory Academic Progress.

· Collect data from all pertinent offices involved in reporting data on the FISAP, i.e., Fiscal services, Bursar, Office of the Registrar.