Ismail Ntakirutimana
Omaha,NE
Summary
Experienced with diagnosing and resolving technical issues. Utilizes effective problem-solving techniques to maintain system functionality. Knowledge of collaborative work environments and customer service excellence.
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Specialist I
Dundee Bank
07.2023 - Current
- Evaluate and resolve 20-40 technical encountered by employees daily
- Monitor and report the status of 94 cameras across the bank's four locations every Thursday
- Track the inventory of the IT storage room and send a report to the ISO weekly
- Receive calls, check emails, Teams messages, and monitor the ticketing tool to make sure all requests are acknowledged
MyIT Specialist
Division of Information Technology
05.2022 - 05.2023
- Assessed 15-20 technical issues customers are facing each day
- Provided guidance and support to customers on solving complex technology problems
- Maintained 100% satisfaction rate by creating service tickets using web-based ticketing system for unresolved issues
- Conducted training for entry-level IT support techs
IT and Communications Team Member
Division of Student Life
06.2021 - 03.2022
- Designed SharePoint site upgrades and technical enhancements
- Utilized clear communication skills to present an effective, and convincing proposition for system updates
- Led 5 website renovations across university sites
- Trained team on how to properly archive old websites
- Supported Creighton College of Nursing with 10 digital marketing campaigns
Building Services Associate
Creighton University
03.2019 - 03.2022
- Executed technology support for over 100 events
- Demonstrated excellent customer service to event management and attendees
- Utilized time-management to support up to 4 events at a time
- Led training of new support specialists
Micah House Volunteer
Cortina Community, Creighton University
08.2019 - 05.2020
- Engaged weekly with members of local community experiencing homelessness
- Served as a mentor to 10 children by providing encouragement and tutoring
- Reflected semesterly on how to continue to be responsible stewards of a community
Education
Bachelor of Science - Computer Science and Graphic Design
Creighton University
Omaha, NE05.2023
Skills
- HTML/CSS
- Adobe Illustrator
- Adobe Premiere
- InDesign
- XD
- Dimension
- After Effects
- MS Excel
- Java
- JavaScript
- Figma
- Framer
- C
- C
- Python
- Printer troubleshooting
- Issue troubleshooting
- Software installation
- Virtualization technologies
- User training
- Helpdesk call support
- Hardware maintenance
Certification
- Reachup Certificate
- Digital Opportunity Trust
Languages
Kinyarwanda
Native or Bilingual
English
Native or Bilingual
Timeline
IT Support Specialist I
Dundee Bank
07.2023 - Current
MyIT Specialist
Division of Information Technology
05.2022 - 05.2023
IT and Communications Team Member
Division of Student Life
06.2021 - 03.2022
Micah House Volunteer
Cortina Community, Creighton University
08.2019 - 05.2020
Building Services Associate
Creighton University
03.2019 - 03.2022
Bachelor of Science - Computer Science and Graphic Design
Creighton University
Similar Profiles
Jeremy CarlsonJeremy Carlson
Police Officer at Newberg-Dundee Police DepartmentPolice Officer at Newberg-Dundee Police Department
Ceu RibeiroCeu Ribeiro
Cook's Assistant & Prep at Golf North Dundee Country ClubCook's Assistant & Prep at Golf North Dundee Country Club
Saira IshaqSaira Ishaq
Pharmacy Assistant at Walgreens Boots Alliance-DundeePharmacy Assistant at Walgreens Boots Alliance-Dundee
Daniel UtterDaniel Utter
Assistant Program Director at CEDARS Youth ServicesAssistant Program Director at CEDARS Youth Services
Marvin Roe JrMarvin Roe Jr
Senior Virtualization Engineer - FTS, Distributed Infrastructure at FiservSenior Virtualization Engineer - FTS, Distributed Infrastructure at Fiserv