DIRWIN JEAN-BAPTISTE
Summary
Proven IT Support Specialist with a track record of enhancing network efficiency for Palm Beach County School District. Skilled in Python, network diagnostics, and delivering exceptional user support. Elevated team performance through effective training and leadership at Chipotle, demonstrating strong interpersonal and technical abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Specialist I
Valencia College
09.2024 - Current
- Tasks include troubleshooting end-user devices.
- End-user support
- Troubleshooting A/V equipment, projectors, and printers
- Utilizing a ticketing system to resolve, or update tickets and incidents
- Communicating technical issues and solutions effectively
- Maintaining patience and professionalism in interpersonal interactions and relationships
Network Services Intern
Palm Beach County School District
06.2024 - Current
- Troubleshot networks/switches
- Programmed, repaired, updated, and installed switches and switch stacks
- Installed Access Points and UPSs
- Terminated RJ-45 Ethernet cables (Male and Female) and installed RJ-45 Ethernet cable wall plates
- Documented and organized network device inventory using Microsoft Excel
Kitchen Leader
Chipotle
Lake Worth, Florida
04.2022 - 04.2024
- Started out as a Crew Member, was promoted to Kitchen Leader
- Oversaw food production for quality and consistency with house standards.
- Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
- Provided customer service when necessary, addressing inquiries and ensuring satisfaction.
Education
Bachelor of Science - Computer Engineering
University of Central Florida
Orlando, FL05-2028
High School Diploma - I.T. Program
South Tech Academy
Boynton Beach, FL05-2024
Skills
- Python
- HTML/CSS
- Javascript (Nodejs)
- RESTful APIs
- SIEM tools (Microsoft Sentinel, Splunk)
- GitHub/Git
- Microsoft Azure
- Microsoft Office applications
- Google App Suite
- Operating Systems: Windows OS, Mac OS, Linux OS (Ubuntu, Kali), Android OS, iOS
- Virtual Computing (VirtualBox)
- Ability to complete and manage assigned tasks productively
- Network diagnostics
- User support
- Competent in reviewing, researching, and reporting on the work given
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Cisco Certified Support Technician Networking
- SC-900 - Microsoft Certified: Security, Compliance, and Identity Fundamentals
- MS-900 - Microsoft 365 Fundamentals
Languages
- English
- Haitian Creole
Timeline
IT Support Specialist I
Valencia College
09.2024 - Current
Network Services Intern
Palm Beach County School District
06.2024 - Current
Kitchen Leader
Chipotle
04.2022 - 04.2024
Bachelor of Science - Computer Engineering
University of Central Florida
High School Diploma - I.T. Program
South Tech Academy
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