ISMARK GONZALEZ
Miami,FL
Summary
Dedicated hospitality professional with over 4 years of experience in fast-paced bar and dining settings. Expert in managing a wide array of customer interactions and operational demands with efficiency and a personable approach. Proficient in cocktail preparation, wine service, and inventory management, coupled with a strong ability to multitask and maintain high levels of customer satisfaction.
Overview
5
5
years of professional experience
Work History
Bartender/Server
Kings Dining And Entertainment
Doral, FL
11.2023 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Bartender
Brimestone Woodfire Grill
Doral, FL
12.2020 - 10.2023
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Attended regular training sessions to stay updated on new products or trends.
Server
Brimestone WoodFire Grill
Doral, FL
12.2020 - 10.2023
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Lot Associate
Home Depot
MIA, FL
06.2020 - 08.2020
- Maintained sufficient number of shopping carts at front entrance of store, retrieving additional carts from parking lot as necessary.
- Loaded cement bags, mulch and other heavy or impractical merchandise from store aisles and storage room onto carts for delivery to customers in parking lot.
- Escorted customers through parking lot, assisting with transporting and loading merchandise into cars and truck beds safely.
- Maintained cleanliness, neatness and organization of all areas.
Package Handler
FedEx
Miami, FL
06.2020 - 07.2020
- Assisted in loading delivery trucks with prepared packages.
Cashier
FRESCO Y MAS
MIAMI, FL
06.2019 - 02.2020
- Scanned customer purchases, supporting transactions to streamline sales process.
- Assisted with purchases, locating items and signing up for rewards programs.
- Processed customer payments quickly and returned exact change and receipts.
Education
Bachelor of Arts - Accounting
Florida National University
Hialeah, FL12-2025
Skills
- Materials handling and transport
- Inventory organization
- Customer assistance
- Beverage Preparation
- Menu Memorization
- Food Running
- Payment Processing
- Suggestive Selling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Bartender/Server
Kings Dining And Entertainment
11.2023 - Current
Bartender
Brimestone Woodfire Grill
12.2020 - 10.2023
Server
Brimestone WoodFire Grill
12.2020 - 10.2023
Lot Associate
Home Depot
06.2020 - 08.2020
Package Handler
FedEx
06.2020 - 07.2020
Cashier
FRESCO Y MAS
06.2019 - 02.2020
Bachelor of Arts - Accounting
Florida National University
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