Ismayerly Romero
Summary
Motivated person with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
2
2
years of professional experience
Work History
Waitress-Server
Cinco De Mayo Mexican Restaurant
2023.03 - 2023.10
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
Warehouse Stocker
Amazon
2022.02 - 2023.03
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Completed cycle counts and monthly inventory.
- Picked and packed order items.
- Stocked designated items on shelves, end caps and displays.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Restaurant Hostess
Cinco De Mayo Mexican Restaurant
2021.05 - 2022.01
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Answered customer questions about hours, seating, and menu information.
- Checked in with servers to confirm preparedness before seating customers.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
Education
High School Diploma -
Sandalwood High School
Jacksonville, FL06.2021
Skills
- Quality Control
- Guest Relations Management
- Bill Computation
- Check Payment Processing
- Billing and Payment Processing
- Process Monitoring
- Communications Protocols
- Taking Reservations
- Customer Service and Rapport
- Conflict and Complaint Resolution
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Waitress-Server
Cinco De Mayo Mexican Restaurant
2023.03 - 2023.10
Warehouse Stocker
Amazon
2022.02 - 2023.03
Restaurant Hostess
Cinco De Mayo Mexican Restaurant
2021.05 - 2022.01
High School Diploma -
Sandalwood High School
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