Ismell Figuereo
Lehigh Acres
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise, and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
4
4
years of professional experience
Work History
Front End Assistant
Costco Wholesale
Fort Myers
11.2025 - 04.2026
- Provided exemplary customer service by addressing member inquiries, resolving issues, and fostering a welcoming shopping environment.
- Improved checkout efficiency by pre-scanning items and preparing orders ahead of time to reduce member wait times.
- Accurately package member purchases into carts, ensuring product safety and presentation.
- Organized sales floor by efficiently completing go-backs and optimizing product placement for enhanced shopping experience.
- Supported multiple departments including Major Sales, Cart Crew, Food Court, and Bakery to maintain operational flow.
- Thrived in a fast-paced environment by maintaining productivity, adaptability, and strong attention to detail.
Associate
JD Sports Fashion
Fort Myers
03.2025 - 10.2025
- Provided exceptional customer service and shared product knowledge to enhance shopping experience in fast-paced retail environment.
- Operated the POS system and handled cash/credit transactions with accuracy.
- Developed and arranged visual merchandising and promotional displays to attract customers and drive sales.
- Achieved daily sales targets consistently while collaborating with team members to reach overall store objectives.
Package Handler (Airport)
FedEx Express
Florida
06.2024 - 01.2025
- Loaded, unloaded, and transported freight and packages while adhering to airline and safety regulations.
- Scanned, sorted, and labeled shipments to maintain accuracy and timeliness.
- Collaborated with team members to achieve strict delivery schedules in a high-pressure environment.
- Managed airport operations, ensuring timely handling of time-sensitive packages.
Customer Service Associate
SkyZone
Fort Myers
11.2021 - 06.2024
- Managed reservations and resolved customer concerns with empathy, ensuring satisfaction and retention.
- Monitored activities and enforced safety protocols, maintaining a secure environment for children.
- Collaborated with team members to execute special events, increasing customer engagement and satisfaction.
General Cleaner
SkyZone
Fort Myers
11.2021 - 06.2024
- Sanitized, organized, and restocked supplies to maintain facility cleanliness and hygiene.
- Created safe, presentable, and comfortable environment for customers and staff.
- Demonstrated reliability in task completion with attention to detail and physical stamina.
Food Service Worker
SkyZone Entertainment
Fort Myers
10.2021 - 05.2024
- Ensured cleanliness in food preparation and service areas to uphold safety and quality standards.
- Prepared food items according to safety and quality standards.
- Coordinated with team members to facilitate efficient service flow during peak hours.
- Guided customers in menu selections and addressed food inquiries to enhance dining experience.
- Operated kitchen equipment and tools efficiently and safely.
Education
High School Diploma -
Lehigh Senior High School
Lehigh Acres, FL05-2023
Skills
- POS operation
- Checkout operation
- Point of sale
- Cash handling
- Refund processing
- Stock replenishment
- Inventory management
- Product merchandising
- Sales promotions
- Customer retention
- Store operations
- Salesforce
- Data entry
- Computer proficiency
- Team collaboration
- Analytical thinking
- Problem solving
- Attention to detail
- Communication
- Clear communication
- Adaptability to change
- Adaptability
- Dispute resolution
- Fluent in English
- Fluent in Spanish
- Member assistance
Languages
- Fluent in Spanish
- Fluent in English
Timeline
Front End Assistant
Costco Wholesale
11.2025 - 04.2026
Associate
JD Sports Fashion
03.2025 - 10.2025
Package Handler (Airport)
FedEx Express
06.2024 - 01.2025
Customer Service Associate
SkyZone
11.2021 - 06.2024
General Cleaner
SkyZone
11.2021 - 06.2024
Food Service Worker
SkyZone Entertainment
10.2021 - 05.2024
High School Diploma -
Lehigh Senior High School