Ismini Van Gurp
Sarasota,FL
Summary
I was bron in Greece then we moved to Italy. From there I moved to Switzerland and landed in Sarasota Florida.
Having lived in different countries I experienced all different kind of cultures. My customer service experience has help me to be patient and helpful at the same time
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
08.2019 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing excellent service
Restaurant Manager
Nicky Van Gurp
01.2016 - 05.2018
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Translator
Self-employeed
05.2014 - 03.2016
- Enhanced client satisfaction by delivering accurate and timely translations for various industries.
- Streamlined translation processes for improved efficiency and faster turnaround times.
- Collaborated with fellow translators to ensure consistency in language usage and style across all documents.
Andrea’s Restaurant
Owner
01.2008 - 04.2013
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Divino Restaurant
Owners
04.2002 - 04.2007
- Enhanced guest satisfaction by implementing innovative restaurant concepts and improving overall dining experience.
- Increased revenue by streamlining operations and optimizing staff performance through effective leadership and training.
- Developed strategic marketing initiatives for increased brand visibility, attracting new clientele and retaining loyal customers.
- Collaborated with executive chefs to design seasonal menus, incorporating locally sourced ingredients for a unique culinary experience.
Vecchia Osteria
Manager Assistant
01.2001 - 09.2002
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Assistant Manager
Princess Cruises
04.1994 - 02.2001
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Tour Manager, Casino head cashier, immigration and customs, Crew Assistant manager,Front Desk, Night Manager
Education
Hotel Management - Service, Kitchen And Management
Les Riches International School of Hotel Managemen
Bluche, VS, Switzerland 05.1994
College Degree - Languages
Scholars Europea
Varese Italy06.1990
Skills
- Product Knowledge
- Paperwork Processing
- Data Entry
- Complaint Resolution
- Staff Education and Training
Languages
Dutch, English, Italian and German.
Full Professional
French
Limited Working
Timeline
Customer Service Representative
Lowes Home Improvment
08.2019 - 03.2022
Restaurant Manager
Nicky Van Gurp
01.2016 - 05.2018
Translator
Self-employeed
05.2014 - 03.2016
Andrea’s Restaurant
Owner
01.2008 - 04.2013
Divino Restaurant
Owners
04.2002 - 04.2007
Vecchia Osteria
Manager Assistant
01.2001 - 09.2002
Assistant Manager
Princess Cruises
04.1994 - 02.2001
Hotel Management - Service, Kitchen And Management
Les Riches International School of Hotel Managemen
College Degree - Languages
Scholars Europea
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