Ismriti Marahatta

• Assisting with daily tasks like data entry and customer service gave me hands-on experience, while engaging in projects allowed me to apply my knowledge practically. Resolving customer issues and complaints taught me the art of effective communication and finding swift resolutions while maintaining professionalism and composure. Answer multiple phone calls each day; resolve customer questions, address concerns, and keep daily records.

• In this role, I serve as a primary point of contact for students, staff, and visitors by providing friendly, professional, and clear communication in a fast-paced campus environment. I assist individuals with inquiries, actively listen to concerns, and offer appropriate guidance to ensure a positive service experience. I demonstrate strong interpersonal and customer service skills while working with a diverse and multicultural community. Additionally, I accurately handle cash, card, and mobile transactions with attention to detail and confidentiality, maintain an organized and professional workspace, and collaborate effectively with team members and supervisors to ensure smooth daily operations, especially during busy hours.

• Delivered in-home tutoring and academic support to 6–7 children from nursery to Grade 8, fostering academic growth. • Assisted students with homework, assignments, and various subjects tailored to individual needs, enhancing comprehension. • Worked with children of different ages and learning levels, adapting explanations to help each child understand. • Supervised tutoring sessions, ensuring a safe and positive environment that encouraged respect and engagement. • Used patience, encouragement, and clear communication while managinggingging

• Assessed student progress through regular evaluations and adjusted teaching strategies accordingly.
• Facilitated group study sessions to encourage collaborative learning among students.