Open To Work
ISOANN IRIZARRY
HealthCare
Pembroke Pines,FL
Work Preference
Summary
Compassionate and detail-oriented healthcare professional with over 10 years of experience in medical contact centers, strong customer service skills, patient access, and office administration with a strong commitment to patient care, accuracy, and confidentiality. Highly skilled in patient scheduling, insurance verification, prior authorizations both in and out of network, and high-volume call handling. Experienced with Epic and multiple medical and dental systems, HIPAA, and Proficient in EHR/EMR in both medical and dental, as well as Epic-trained.
Overview
13
13
years of professional experience
Work History
Oncology Contact Center Associate
University of Miami
10.2023 - 11.2025
- Scheduled and coordinated patient appointments across multiple medical departments
- Verified patient insurance and demographic information using Epic
- Communicated with departments on behalf of patients to expedite care
- Contacted patients with appointment details, instructions, and updates
- Provided empathetic support to patients, including oncology callers
- Managed a high volume of inbound calls while maintaining accuracy and professionalism.
Virtual Assistant
The Therapy Collaborative
04.2023 - 09.2023
- Scheduled mental health appointments and maintained patient communication
- Posted payments and managed records in TherapyNotes
- Managed provider email, inbound and outbound e-mails, calls, texts, and calendars
- Created client letters, prepared agendas, and coordinated follow-ups
Registrar/ Call Center Rep
BronxCare Dental
05.2013 - 03.2021
- Managed scheduling for general dentistry, pediatrics, oral surgery, orthodontics, and specialty care
- Registered high volumes of scheduled patients and emergency walk-ins
- Verified insurance eligibility, collected co-payments, and processed payments
- Submitted prior authorizations and maintained accurate patient documentation
- Answered high-volume calls and handled faxing, scanning, and chart management
Education
Medical Billing and Coding Diploma -
NUC / Florida Technical College
08.2026
High School Regents Diploma -
Bronx Regional High School
01.2005
Skills
- Patient Scheduling
- Registration
- Insurance Verification
- Prior Authorizations
- Medical & Dental Office Operations
- HIPAA Compliance
- Customer Service
- High-Volume Call Handling
- In and Outbound Email Handling
- Data Entry & Documentation
- Epic
- Dentrix
- Eclipse
- Medics Elite
- TherapyNotes
- Google Workspace
- Microsoft Office
- DocuSign
- HelloSign
- Adobe
- Dropbox
- Windows OS
Languages
- Spanish
- English, Bilingual
- Spanish, Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Spanish
Advanced (C1)
C1
Interests
Healthcare
Dental
Event Planning
Timeline
Oncology Contact Center Associate
University of Miami
10.2023 - 11.2025
Virtual Assistant
The Therapy Collaborative
04.2023 - 09.2023
Registrar/ Call Center Rep
BronxCare Dental
05.2013 - 03.2021
Medical Billing and Coding Diploma -
NUC / Florida Technical College
High School Regents Diploma -
Bronx Regional High School