Isola Ramirez
Miami,Estados Unidos
Summary
Results-oriented professional with proven experience in customer engagement and dispute resolution, honed at CGS Computer Generated Solutions. Apprentice in HTML, CSS, and Microsoft Office, enhancing customer experience through technical fluency and personalized service. Excelled in collaborative environments, ensuring product knowledge translated into tangible sales successes.
Overview
4
4
years of professional experience
Work History
Seasonal Sales Representative
GameStop
Miami, Estados Unidos
11.2023 - 01.2024
- Maintained a friendly and enthusiastic attitude to create a welcoming experience for customers
- Actively observed customers' verbal and non-verbal cues to determine if they needed assistance or wanted to interact
- Interacted with customers authentically, asking questions to better understand their specific needs and provide personalized recommendations
- Developed a deep knowledge of available video game products in the store to resolve customer issues and enhance their shopping experience
- Sincerely thanked customers for their visit and ensured they felt valued throughout their time in the store
- Worked collaboratively with other departments to keep the sales floor stocked, organized, and accessible to customers.
Representative of customer service by phone
CGS COMPUTER GENERATED SOLUTIONS
Remote
06.2020 - 04.2022
- Attended and managed incoming and outgoing customer calls in a professional and courteous manner
- Provided accurate information about products and services
- Efficiently resolved customer issues, adapting my approach according to each customer's individual needs
- Followed procedures and scripts provided by the company to ensure a consistent and high-quality experience for customers.
Education
Computer Engineering -
Universidad Alejandro Humbold
Skills
- HTML y CSS
- Software Installation, Uninstallation, and Updates
- Complaint and Dispute Management
- Research and Data Collection
- Research and Data Collection
- Microsoft Office
Languages
- English, Basic
- Spanish, Native Speaker
Timeline
Seasonal Sales Representative
GameStop
11.2023 - 01.2024
Representative of customer service by phone
CGS COMPUTER GENERATED SOLUTIONS
06.2020 - 04.2022
Computer Engineering -
Universidad Alejandro Humbold
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