Israa Imnati
Lewisville,TX
Summary
Knowledgeable and qualified Network Engineer skilled at installing, configuring, and maintaining communication networks. Adept at monitoring network performance, completing backups, and improving quality and efficiency of network infrastructure. Committed to performing high-quality work. Offers Network + and CCNA certification, great analytical skills, with excellent time management abilities. Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Network Administrator
Retractable Technologies Inc
12.2021 - Current
- Configuration of the Cisco Meraki Wireless access points and switches, with VLANS, port security, AP layout in vision
- Network diagrams
- Work with techs in field to coordinate the project and get information for Meraki dashboard configuration
- Provides recommendations to optimize network infrastructure
- Tests and tunes security devices and systems
- Meet with Infrastructure team to discuss network requirement
- Establishes security (firewalls, intrusion detection), connectivity, and access parameters
- Programs routers and switches
- Implements communications technologies (data or voice)
- Responding to RTI- trouble tickets and tracking Logic monitor
- Experience in deploying and troubleshooting with RSM on LAN/WAN, ETHER CHANNEL, IP Routing Protocols-(RIPV2, OSPF, EIGRP & BGP), Switching, Firewall, Technologies, NAT, VLAN, STP, VTP, 802.1q, HSRP, GLBP and, VPN
- Documentation templates for future installations and procedure guidelines
- Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required
- Support all servers (Microsoft (MS) Exchange, Domain Name System (DNS), Windows Internet Name Service (WINS), Local Area Network/Wide Area Network (LAN/WAN) switching and routers
- Management
- Participate in weekly project conference calls
- Own complex network issues and ensure they are resolved and/or successfully documented and handed off to an oncoming shift
- Responsible for network monitoring of hardware failures and configuration issues
- Provides initial acknowledgement, investigation, and resolution of network events
- Monitor the Rackspace network at all levels, from top of rack to edge, using various tools and communicates and resolve issues identified or escalate them to the appropriate level
- Respond to issues escalated to Network Operations via tickets and phone calls from internal customers and is expected to engage directly with external customers via public ticket comments and phone conversations to ensure problem resolution
- Identify and resolve switch and router hardware and software failures
- Identifying and resolve configuration inconsistencies
- Conduct maintenance to ensure standardization and uptime
- Manage Internet providers and connectivity.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Identified and immediately resolved issues with network devices.
- Verified continuity of computer and telephone system services for users..
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Network Support Specialist III
Texas department of Transportation
07.2020 - 12.2021
- Lead efforts for workstation deployment (monitors, OptiPlex, keyboard, and mouse) of CSR, TxTag, offices, training rooms, walk-in center, TxTag security station, Faneuil station
- Troubleshoot for ticket issues (can’t login, monitor issues, phones issue, VPN, and installing software as needed (cisco AnyConnect, Hana and Eclipse, SQL management, office356, SAP application, assign licenses when needed for managers and supervisors)
- Set up User Profiles and created VOIP phones in Cisco Unified Communications Manager
- Lead setup for conference phones for rooms
- Debug all cisco phone issues
- Set up TOC TxTag desks to have Generic phone numbers for ‘Hoteling’
- Assisted in debugging all issues after re-imaging of the Faneuil desktops
- Create projector documentation
- Assist in connecting user’s laptops to projectors
- Debug all issues after adding Miraplus5G wireless to 4 projectors
- Microsoft Azure architecture and associated infrastructure service stacks such as Azure Virtual machine, Load-balancer, Azure Kubernetes services, and infrastructure as code
- Support specified software applications, as it related to accessibility, functionality, updating, user maintenance, security, and training
- Test techniques in a lab environment, and the ability to transform testing results into written recommendations and standards
- Analyze system requirements
- Microsoft Azure architecture and associated infrastructure service stacks such as Azure Virtual machine, Load-balancer, Azure Kubernetes services, and infrastructure as code
- Configure the Windows Firewall for machines in the CDE network to only allow access to Organization-approved sites
- Configure network drops in MDF and MFI with new switches
- Wire plugins to the switches
- Reconfigure old switches
- Coordinate construction of new workspaces with network drops
- Verify servers reboot after power failure.
- Experienced in supporting [Type] routers, switches, wireless access points and network servers.
- Managed software and hardware issues for end-users.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Monitored network hardware operations to evaluate proper configuration.
IT Business System Analyst
Upbring
07.2019 - 07.2020
- Supported specified software applications, as it related to accessibility, functionality, updating, user maintenance, security, and training
- Analyzed system requirements
- Participated in product development
- Implemented, configured and tested solutions
- Provided technical support and troubleshooting for software related issues
- Provided support for the integration of current and future software applications and programs
- Discussed software needs with management and end users to determine requirements and solutions
- Prepared documentation to support new or enhanced software applications
- Performed ongoing review and maintenance of software applications and programs, identified problems and determined appropriate solution
- Completed remote connections
- Monitored and responded to trouble tickets and help desk calls in a timely manner
- Maintained data, evaluated and analyzed incident reports for recurring problems using Help Desk software
- Isolated problem trends and ensured troubleshooting efforts are accurate and completed for recurring problems until a permanent solution is found.
Technical Support Specialist
The Home Depot HQ
01.2017 - 04.2019
- Delivered high quality customer service via phone, email, and chat, service now ticketing system, LAN, WAN and Windows troubleshooting
- Performed complete troubleshooting and repairs of both computers and customer facing applications
- Conducted research on a wide range of computing issues as required
- Recorded, tracked, and documented help desk requests and problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Technical Support Representative
Image Microsystems
06.2014 - 10.2015
- Maintained and handled tools and equipment used for production and testing of printers and ink
- Inspected product parts to ensure that they met company quality standards
- Performed hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
- Organized and sorted inventory products
- Created step-by-step troubleshooting software and hardware processes.
Education
BS in Computer Communications Engineering -
Al-Rafidain University
10.2013
Skills
- LAN and WAN Control
- Wireless networking
- Cisco routers and switches
- TCP/IP protocols
- Meraki APS
- Palo Alto
- Logic Monitor
- Nmap, Zenmap
- IP advanced Scanner
- Windows systems
- Network Security Management
- Network Monitoring
- Network Troubleshooting
- Switch Configuration
- VPN Configuration
- Network Administration
- Project management
- Microsoft office O365
- SharePoint
- Microsoft Azure
- Analytical abilities
- CW Automate, ServiceNow, Track-IT
- MATLAB, C
Certification
- CCNA
- CompTIA Network+
- CompTIA A+
Job Preferences
Open for full time hybrid in USA Or Remote
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Network Administrator
Retractable Technologies Inc
12.2021 - Current
Network Support Specialist III
Texas department of Transportation
07.2020 - 12.2021
IT Business System Analyst
Upbring
07.2019 - 07.2020
Technical Support Specialist
The Home Depot HQ
01.2017 - 04.2019
Technical Support Representative
Image Microsystems
06.2014 - 10.2015
BS in Computer Communications Engineering -
Al-Rafidain University