Israel A Ramirez
Hoopeston,IL
Summary
Results-driven HVAC-R Service Technician with proven expertise at Dogtown Heating and Cooling. Skilled in HVAC system troubleshooting and client relationship development, I enhanced customer satisfaction through timely repairs and efficient maintenance. Committed to safety and operational excellence, I implemented improvements that streamlined service delivery and reduced downtime.
Overview
9
9
years of professional experience
Work History
HVAC-R Service Technician
Dogtown Heating and Cooling
Paxton, IL
10.2023 - Current
- Performed routine maintenance on heating and cooling equipment, enhancing system efficiency.
- Assisted in troubleshooting electrical and mechanical issues to minimize downtime.
- Collaborated with team members to streamline service delivery processes for improved response times.
- Educated customers on HVAC-R system operations and maintenance best practices, fostering long-term relationships.
- Implemented safety protocols during installations and repairs, promoting a safe working environment.
- Analyzed service reports to identify trends and recommend improvements in operational procedures.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Utilized advanced diagnostic tools to accurately determine root causes of system malfunctions, enabling targeted repairs.
Spare Parts Attendant
Teasdale Latin Foods
Hoopeston, IL
09.2017 - 10.2023
- Managed inventory levels, ensuring timely availability of parts for production needs.
- Streamlined parts retrieval process, reducing downtime and improving operational efficiency.
- Coordinated with suppliers to maintain optimal stock levels and timely deliveries.
- Trained new team members on best practices for parts organization and safety protocols.
- Implemented tracking system for parts usage, enhancing accountability and accuracy in reporting.
- Developed procedures for handling defective parts, minimizing waste and loss in production workflow.
- Oversaw daily operations of parts department, maintaining standards of quality and service excellence.
- Led initiatives to improve warehouse layout, optimizing space utilization and accessibility of inventory.
- Enhanced inventory accuracy by conducting regular audits and maintaining updated records.
- Processed incoming shipments, verifying accuracy of delivered items against purchase orders and updating inventory records accordingly.
- Received incoming shipments of tools and equipment from trucks.
Education
High School Diploma -
Thomas Kelly High
Chicago, ILSkills
- HVAC system troubleshooting
- EPA certification
- System maintenance
- Duct cleaning
- Client relationship development
- System tune up
Languages
Spanish
Native or Bilingual
Timeline
HVAC-R Service Technician
Dogtown Heating and Cooling
10.2023 - Current
Spare Parts Attendant
Teasdale Latin Foods
09.2017 - 10.2023
High School Diploma -
Thomas Kelly High